AgileOne has been recognized as the top global Managed Service Provider by HRO Today in its highly respected MSP Baker’s Dozen Customer Satisfaction Survey. This prestigious honor based solely on client feedback spotlights AgileOne’s continued leadership in delivering cutting-edge workforce solutions that blend technology and humanity to address today’s dynamic talent landscape.
“We began our company under the flag of ‘Keep the humanity in human resources,’” said Janice Bryant Howroyd, CEO of AgileOne. “We’ve continued this commitment by ensuring that as we integrate AI into our global solutions, we build and check that ‘We do human well.’”
Recognition Rooted in Client Trust and Innovation
The HRO Today award reflects strong, sustained relationships with clients as well as AgileOne’s consistent delivery of future-focused, high-value solutions. With a track record of launching four major service offerings in just 2.5 years, AgileOne has established itself as a pioneer in workforce management—grounded in empathy and powered by technology.
“This award is a testament to AgileOne’s cultural beliefs in cherishing our clients and delivering results,” added Brian Clark, President of AgileOne. “We are committed to personalized, attentive, and superior service.”
AI and Human-Centered Innovation: A Winning Combination
Central to AgileOne’s recent success is its AI-enabled strategy, specifically its Human-in-the-Loop approach. This model integrates AI to drive efficiency while maintaining human oversight to ensure decisions are accurate, ethical, and context-aware.
Benefits of AgileOne’s AI + HITL model:
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Higher service accuracy and reliability
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Streamlined operations and decision-making
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Ethically-grounded AI applications
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Enhanced customer satisfaction across programs
“AgileOne’s HITL approach ensures that technology augments, not replaces, human judgment,” the company stated. “This balance helps clients meet evolving workforce needs while upholding ethical standards.”
HRO Today’s Perspective
According to Elliot Clark, CEO of HRO Today:
“AgileOne has long distinguished itself with excellence in RPO and MSP. Their top ranking reflects their extraordinary service culture, significant investment in technology—including AI tools—and a relentless commitment to customer-centric innovation.”
Being named the #1 global MSP by HRO Today reaffirms AgileOne’s status as a trailblazer in workforce solutions. By delivering AI-enhanced, ethically driven, and human-centered services, AgileOne continues to help organizations adapt to the future of work—one that values people, technology, and community impact in equal measure.
