Amalga Group, a Texas-based nearshore outsourcing company led by Founder and CEO Jens Erik Gould, is transforming the records retrieval industry through innovative staffing solutions. Specializing in IT, legal, and contact center staffing, Amalga Group leverages a dedicated team from Latin America to address critical challenges faced by U.S. companies, including talent shortages and operational inefficiencies.
- Records Retrieval Process
- Complexity: Involves acquiring documents from various sources including medical facilities, employers, and government agencies
- Tasks: Includes meticulous research, order entry, outbound calls, follow-ups, document verification, and organization
- Industry Challenges
- Staffing Issues: High turnover rates and increased costs are prevalent in the records retrieval sector
- Need for External Assistance: Large companies often require external support to manage their workload efficiently
- Benefits of Nearshore Staffing
- Cost-Effectiveness: Nearshoring with Latin American teams reduces costs and turnover rates, with Amalga Group achieving around 5-8% turnover
- High English Proficiency: Facilitates seamless communication and efficient operations
- Experienced Specialists: Teams possess extensive experience with U.S. law firms, insurance companies, and records retrieval services
- Amalga Group’s Approach
- Tailored Teams: Nearshore teams are built specifically to meet the needs of U.S. companies
- Quality Assurance: Extensive measures ensure high standards and customer service levels
- Flexibility and Scalability: Quick assembly of teams allows for rapid adaptation to changing demands
- Client Benefits
- Quick Start Program: Efficient onboarding of new teams to reduce backlogs and ensure timely completion of orders
- Cultural Integration: Commitment to preserving client culture and maintaining low turnover rates
Amalga Group, under the leadership of Jens Erik Gould, demonstrates how nearshore staffing solutions can overcome industry challenges in records retrieval. By leveraging Latin American teams, the company addresses key issues such as high turnover and costs while delivering exceptional service and operational efficiency.
