Atento Luxco 1, one of the world’s largest customer relationship management and business process outsourcing providers, is revolutionizing Business Transformation Outsourcing with a suite of AI-driven solutions designed to enhance Customer Experience and Employee Experience.
By leveraging proprietary technology, artificial intelligence, and intelligent automation, Atento is redefining how brands interact with their customers, delivering hyper-personalized experiences, intuitive interactions, and operational efficiency. With nearly 100 clients already benefitting from these innovations, Atento continues to scale its impact globally.
Scaling Innovation: Achievements
Atento’s AI-powered ecosystem has already delivered significant results, transforming business processes and improving engagement across industries:
AI-Driven Customer and Employee Experience Solutions
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Advanced Insights: Over 125,000 hours of process analysis, enabling data-driven decision-making for strategic business growth.
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Knowledge Assistant: AI-powered virtual assistants have facilitated 125,000 interactions, enhancing customer and employee engagement.
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Smart Recruiter: Automated recruitment with 250+ defined profiles and 150,000 interviews, accelerating talent acquisition and improving candidate experience.
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Atento Conversations: Generative AI conversational platform supporting 32 million interactions, with advanced AI chatbots in development.
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Corporate Chat: AI-powered internal chat managing 675,000+ inquiries for 8,000 users, increasing productivity and streamlining communication.
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Dynamic Automation Platform: Used by 5,500 active users, automating repetitive tasks and business processes for greater efficiency.
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Qualistore: A real-time quality management tool with 25,000 users across 4 countries, featuring a gamification system to drive engagement, training, and performance improvement.
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Integrated Login: A secure AI-powered authentication solution, enhancing digital security and access management for thousands of users.
Democratizing AI for Business Transformation
“At Atento, we integrate Artificial Intelligence at the heart of our solutions so that any company, regardless of its size or digital maturity, can benefit from it. With over 100,000 people, we are truly focused on developing, scaling, and democratizing AI advances. Our objective is clear: democratize access to advanced technologies and turn innovation into concrete results for customer and employee experience.”
– Dimitrius Oliveira, CEO of Atento
By embedding AI and automation into its core solutions, Atento is ensuring that businesses of all sizes can access cutting-edge technology to drive customer engagement, workforce efficiency, and digital transformation.
Atento continues to set new benchmarks in Business Transformation Outsourcing by scaling AI-powered solutions that deliver measurable improvements in customer experience, workforce productivity, and business efficiency. As AI reshapes the future of CRM and BPO, Atento remains at the forefront, driving innovation and accessibility in the digital age.
