Cognizant has announced a strategic partnership with Hays, the world’s leading specialist in workforce solutions and recruitment. This collaboration aims to transform Hays’ technology landscape, enhancing its operational efficiency and innovation capabilities.
1. Partnership Overview:
- Strategic Alliance: Cognizant becomes Hays’ global technology partner.
- Objective: To drive digital transformation, enhance customer experience, and improve IT efficiency.
2. Hays’ Transformation Mission:
- Goal: Transform into a globally integrated business with IT and data as key drivers.
- Technology Support: Cognizant to provide advanced technologies for operational delivery and integrated processes.
3. Scope of the Deal:
- Global IT Support: Covers Applications, Infrastructure, and Transformation journey.
- Modern Technology Environment: Focus on a secure and efficient IT setup to enhance customer experience and provide valuable data insights.
4. Executive Insights:
- Cognizant’s Perspective: Rohit Gupta, Managing Director UK & Ireland, highlights the strategic approach to managing business risks and fostering innovation.
- Hays’ Perspective: Tim Fulton, Chief Technology Officer, emphasizes the enhanced IT capabilities and the focus on delivering exceptional recruitment services.
5. Global Operations:
- Regional Management: Cognizant to manage IT operations across UK&IRE, CEMEA, Americas, and APAC regions.
- Operational Excellence: Oversight of IT service desk, business applications, infrastructure, and operations to ensure seamless functionality.
6. Expected Outcomes:
- Improved Agility and Support: Enhanced operational support and agility in responding to business needs.
- Enhanced Customer Experience: Simplified business processes and applications to improve global customer and candidate experiences.
- Automation and Efficiency: Leveraging automation to unlock value and ensure a more efficient recruitment process.
The strategic partnership between Cognizant and Hays is set to revolutionize Hays’ technology landscape, driving digital transformation and operational efficiency. By enhancing IT capabilities and customer experience, this collaboration aims to support future business growth and maintain Hays’ leadership in the recruitment industry.
