Employee Benefit News (EBN), a leading resource for decision-makers in employee benefits, HR, and workplace culture, has published a new survey exploring how companies prioritize and enhance employee engagement with healthcare benefits. Sponsored by Quantum Health, the survey draws insights from over 100 HR and benefits professionals from diverse industries.
- Impact of Engagement on Outcomes:
- Employee Satisfaction & Health:
- 76% of respondents believe that increased employee engagement with healthcare benefits leads to improved employee satisfaction.
- 73% see a positive impact on health outcomes.
- 66% expect better managed and contained costs.
- Employee Satisfaction & Health:
- Best-Case Scenarios for Engagement:
- Effective Strategies:
- Educating employees about their benefits (35%).
- High utilization of health benefits (21%).
- Employees showing proactive interest in improving their health (19%).
- High use of preventive care (15%).
- Effective Strategies:
- Challenges in Engagement:
- Barriers:
- Employers face various organizational and structural challenges to boosting engagement with healthcare benefits.
- Barriers:
- Role of Healthcare Navigation Services:
- Utilization:
- 45% of employers use healthcare navigation services to enhance engagement.
- 66% of employers find independent provider navigation services effective.
- Utilization:
- Effective Metrics for Tracking Engagement:
- Data Utilization:
- Claims data (77%) and benefits utilization (75%) are identified as the most effective metrics.
- 95% of those using these data sources find independent healthcare navigation data somewhat to highly effective.
- Data Utilization:
Expert Insight:
- Kerry Gross, Director of Research Intelligence at EBN:
- “Employers face numerous challenges in increasing engagement, but recognizing and addressing these can significantly enhance the value of healthcare benefits.”
- Veronica Knuth, Chief People Officer at Quantum Health:
- “Engagement should involve meaningful interactions that positively impact the healthcare journey. Quantum Health is pioneering a new approach by emphasizing the importance of comprehensive touchpoints.”
Quantum Health’s Impact:
- Engagement Rate:
- Quantum Health reports an 89% engagement rate with medical claims costs, highlighting over 104 million member interactions last year across its network of 500 employer clients.
The survey underscores the critical role of healthcare navigation and proactive engagement strategies in improving employee satisfaction, health outcomes, and cost management. For organizations seeking to optimize their benefits programs, the insights from EBN’s study offer valuable guidance.
