Freshworks Welcomes Srinivasan Raghavan as New Chief Product Officer

Freshworks Inc., a leading provider of AI-driven customer and employee experience software, has appointed Srinivasan Raghavan as its new Chief Product Officer (CPO). With over two decades of expertise in enterprise SaaS, Srini will spearhead Freshworks’ product strategy and vision, driving innovation in AI-powered customer (CX) and employee experiences (EX). Reporting directly to CEO Dennis Woodside, Srini joins the executive management team to accelerate the company’s growth trajectory.

Key Highlights of the Appointment:

1. Experienced Leadership in Enterprise SaaS:
   • Srini brings extensive experience from leadership roles at RingCentral, Five9, and Cisco, where he developed and scaled multi-product SaaS solutions.
2. Strategic Focus Areas:
   • Srini will lead initiatives across three primary business priorities:
     • Employee Experience (EX)
     • Customer Experience (CX)
     • Artificial Intelligence (AI)
3. AI and Workflow Automation Expertise:
   • Proven track record in implementing AI-powered digital engagement, workflow automation, and virtual agent tools to enhance operational efficiency and customer value.

Notable Achievements in Srini’s Career:

1. At RingCentral:
   • Expanded the product portfolio with cloud-based contact center, marketing, and sales intelligence solutions, driving additional revenue streams.
2. At Five9:
   • Developed AI-powered digital tools, including workflow automation platforms, virtual agents, and assistive tools for contact center agents.
3. At Cisco:
   • Led strategy and product development in the Applications Software and Collaboration Business units, leveraging deep technical expertise.

Leadership Vision:
“Joining Freshworks at a time when AI is unlocking new possibilities for businesses worldwide to drive growth and improve operational efficiency is an incredible opportunity,” said Srini Raghavan. “By integrating AI and workflow automation into Freshworks’ platform, we aim to deliver significant value to customers while shaping the future of CX and EX.”

Srini’s appointment marks a pivotal moment for Freshworks as it continues to innovate and scale its AI-driven CX and EX solutions. His extensive global leadership experience and customer-centric approach align perfectly with Freshworks’ vision to redefine how businesses deliver exceptional customer and employee experiences.