UKG, a global leader in HR, payroll, and workforce management solutions, has announced that Gillette Children’s—an award-winning pediatric specialty hospital—is leveraging the UKG Pro® suite to create a more productive and supportive work environment. The initiative comes at a critical time when healthcare burnout and staffing challenges continue to strain medical institutions nationwide.
Located in Minnesota, Gillette Children’s treats complex and life-threatening pediatric conditions including cerebral palsy, epilepsy, and spina bifida. With a diverse and on-demand workforce that spans salaried and hourly roles, the hospital is using UKG’s tools to gain deeper insights into turnover, streamline operations, and prioritize staff wellbeing.
How UKG Pro Is Empowering Gillette Children’s
UKG Pro is playing a pivotal role in Gillette Children’s ability to deliver exceptional patient care by enhancing workforce transparency and efficiency across the organization.
Benefits and implementations include:
⦁ Real-time workforce analytics
Gillette Children’s uses UKG Pro to access real-time metrics on retention, turnover, tenure, and demographics. This has transformed the HR team’s ability to make informed staffing and financial decisions.
⦁ Strategic retention planning
The hospital can now generate detailed department-level turnover reports, including exit reasons and tenure data. These insights have helped leadership identify root causes of attrition and adjust retention strategies accordingly.
⦁ Increased HR efficiency
By eliminating manual data entry, UKG has saved the organization up to 40 hours a week, freeing HR professionals to focus on high-impact strategic planning.
⦁ Smarter recruitment decisions
Using data from UKG, Gillette Children’s can better understand time-to-fill rates and recruiting trends across different demographics, helping HR leaders tailor talent acquisition strategies for better results.
⦁ Improved scheduling flexibility
Future integration of UKG workforce management with Gillette’s Electronic Medical Records (EMR) system will enable real-time patient ratio tracking and flexible shift management. This will allow staff to select shifts based on preference, increasing satisfaction and morale.
Data-Driven Culture in a High-Stakes Industry
Healthcare professionals face some of the highest levels of occupational burnout—77% according to recent UKG research. Recognizing this, Gillette Children’s has used UKG Pro not only as a data tool but as a catalyst for culture transformation.
“UKG gives us the visibility to proactively address problems before they impact staff or patients,” said Michelle Lemahieu, Director of HR Strategic Services at Gillette Children’s. “From turnover reporting to candidate sourcing, it’s become a foundation for how we operate more effectively.”
The hospital’s innovative use of UKG Pro earned it a UKG Innovation Award in 2024.
Empowering People for Better Outcomes
Gillette Children’s plans to expand its workforce intelligence initiatives through deeper tech integrations, enabling more responsive staffing and operational agility. UKG’s Chief Nurse Executive, Nanne Finis, emphasized the broader industry impact:
“Workforce intelligence is especially crucial in healthcare, where burnout and staffing shortages are pressing issues. UKG empowers healthcare organizations to act on data in meaningful ways—supporting both staff and patient care.”
As healthcare institutions face mounting challenges, Gillette Children’s stands out as a case study in using technology to prioritize its people, reduce burnout, and deliver superior care.
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