Salesforce, the world’s #1 AI CRM platform, announced that Indeed, the world’s leading job site, is adopting Salesforce’s Agentforce digital labor platform to automate routine employer onboarding and administrative tasks. This move aims to scale Indeed’s support operations, allowing teams to focus on complex issues and foster stronger employer relationships, accelerating the hiring process.
Scaling Employer Support with AI-Powered Automation
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Large Employer Base:
Indeed hosts over 610 million job seeker profiles and connects more than 3.3 million employers worldwide, necessitating extensive support infrastructure. -
Onboarding Challenges:
Approximately 22% of employer support requests relate to onboarding or account moderation, highlighting a need for more efficient handling. -
Agentforce Implementation:
Salesforce’s Agentforce brings autonomous AI agents into Indeed’s workflow to quickly respond to routine queries related to account verification, job posting issues, and onboarding steps.
How Agentforce Improves the Hiring Experience
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Natural Language Interaction:
Employers can ask AI agents questions in plain language, such as why a job posting was flagged, and receive immediate guidance. -
Real-Time Problem Resolution:
The AI agent suggests solutions and walks employers through issue resolution, reducing wait times and manual support efforts. -
Focus on Complex Tasks:
Freed from repetitive inquiries, Indeed’s support teams can concentrate on higher-value activities, building employer relationships and improving hiring outcomes.
Supporting Technologies Powering Agentforce
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Data Cloud:
Harmonizes data across multiple systems and formats to provide a unified knowledge base for the AI agents. -
MuleSoft Integration:
Enables Agentforce to access third-party data sources and internal applications instantly, ensuring timely and accurate information delivery.
Industry Perspectives
Anthony Moisant, CIO & CSO at Indeed, emphasized the importance of simplifying the employer experience to drive faster hiring and better job matches. Salesforce’s Adam Evans highlighted how the integrated platform empowers Indeed to enhance onboarding and expand job seeker opportunities.
By deploying Salesforce’s Agentforce, Indeed takes a significant step toward automating labor-intensive onboarding processes, improving employer support efficiency, and accelerating the hiring journey. This initiative reflects a broader trend in HR technology toward leveraging AI to optimize workforce engagement and operational productivity.
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