Inspiro’s Culture Gets Certified: Employees Approve
Altius Inspiro, Inc. (Inspiro), a global player in customer experience (CX) and business process outsourcing (BPO), has just earned Great Place To Work® Certification for its Philippine operations—a badge that says, “Our people actually like working here.”
Unlike accolades handed out by boardroom committees, this certification is built on the authentic voices of employees themselves. The survey revealed that more than 80% of Inspiro’s Philippine team believes the workplace is safe, inclusive, and empowering.
That’s a big deal in the BPO world, where high turnover and burnout are industry norms.
“Great Place To Work® Certification™ is a significant milestone achieved through consistent dedication to the employee experience,” said Sarah Lewis-Kulin, VP of Global Recognition at Great Place To Work®. “It represents the authentic voices of employees and their insights into workplace culture.”
Ryo Ohashi, President and CEO of Inspiro, credits the team: “Our employees are the heartbeat of our success. This certification fuels our passion to innovate and create a workplace where everyone thrives together.”
What’s Behind the Recognition
Employees praised the company for fairness, strong leadership, and being given room to innovate—rare traits in the high-pressure CX sector. There was also high recognition for the support Inspiro provides to help staff excel, whether through upskilling, mentorship, or simply allowing a healthy work-life balance.
People-First, With a Local Twist
Inspiro, which operates across 13 sites in the Philippines, the US, and Nicaragua, embraces a “malasakit” culture—a uniquely Filipino value of compassion and care. It’s more than a feel-good tagline. It shapes their day-to-day operations and leadership, and clearly, it’s resonating with their 10,000+ employees.
Why It Matters
This isn’t just internal back-patting. In a tight labor market where attracting and retaining skilled talent is a constant battle, certifications like these matter. For clients evaluating BPO vendors, employee satisfaction is increasingly viewed as a performance metric. A content workforce means higher quality CX delivery—and fewer disruptions.
Industry Context
Inspiro joins a growing list of BPO firms investing in culture to stay competitive. The era of treating agents like interchangeable parts is fading. With AI tools becoming table stakes, the human element—employee morale, empathy, and engagement—is the new differentiator.
The certification could also give Inspiro an edge as demand for offshore CX solutions grows in both volume and complexity.
Final Thought
Great Place To Work® Certification is more than a plaque on the wall—it’s a reflection of an organization doing something right in an industry notorious for burnout. Inspiro may not be alone in its efforts, but it’s setting a strong example for what a modern, people-first BPO can look like.
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