Information Services Group, a global AI-focused technology research and advisory firm, has launched a comprehensive research study to evaluate providers of workplace services and solutions. This study aims to assess how organizations can adapt to evolving employee needs in the AI-driven workplace.
The study findings will be published in ISG Provider Lens™ reports in October, featuring six Future of Work – Services reports covering regional markets and one Future of Work – Solutions report on the global market. These reports will guide enterprise buyers in assessing vendor relationships, potential new engagements, and available service offerings.
The Evolving Workplace in the AI Era
Workplace transformation is accelerating as organizations seek “experience parity”—delivering seamless digital and physical work experiences regardless of employee location. Workers increasingly demand:
- Freedom to choose their technology and tools.
- Ubiquitous access to devices, applications, workflows, and data.
- Smarter collaboration with AI-powered tools such as Augmented Reality, Virtual Reality, and Extended Reality.
However, businesses face integration challenges between legacy infrastructure and new digital tools. Third-party workplace service providers play a critical role in addressing these challenges.
Iain Fisher, Director of ISG Provider Lens Research, highlights AI’s role in improving productivity:
“Whether we are talking about devices, applications, or associated networks, the performance of workplace technology has a profound impact on employee experience. GenAI is becoming a critical driver of that experience.”
Future of Work – Services Study: Six Key Areas
ISG has surveyed over 110 providers of workplace services globally. The research will produce six key quadrants, evaluating providers based on their expertise in workplace transformation.
1. Workplace Strategy and Enablement Services
- Assesses providers offering workplace transformation strategies.
- Focuses on human, digital, and physical workplace integration.
- Evaluates remote work strategies, asset management, and sustainability initiatives.
2. Collaboration and Next-Gen Experience Services
- Examines providers enhancing employee and customer experiences through managed services.
- Evaluates workplace technology ecosystems, communication tools, and experience-driven transformation.
3. Managed End-User Technology Services
- Focuses on providers managing end-user devices, cloud-based work environments, and endpoint security.
- Ensures organizations can efficiently support a distributed workforce.
4. Continuous Productivity Services (Next-Gen Service Desk)
- Assesses providers improving workforce productivity using:
- AI-powered health monitoring for workplace tools.
- Automated Digital Employee Experience (DEX) support.
- AR and VR for employee training and engagement.
5. Smart and Sustainable Workplace Services
- Evaluates service providers enabling IoT-driven smart workplaces that:
- Improve workplace automation and facility management.
- Align with sustainability goals and energy efficiency initiatives.
- Foster inclusive, unified, and experience-driven collaboration.
6. AI-Augmented Workforce Services
- Studies providers offering autonomous AI-powered workforce solutions that:
- Utilize machine learning for workflow optimization.
- Enable contextual learning and decision-making.
- Provide proactive digital agent support for employees.
Future of Work – Solutions Study: Two Key Areas
ISG has also surveyed 40+ vendors providing workplace technology solutions. The Future of Work – Solutions report will analyze:
1. Digital Employee Experience (DEX) Solutions
- Assesses tools that measure, analyze, and benchmark employee experiences with:
- Devices, operating systems, applications, and workplace networks.
- User satisfaction, engagement, and productivity analytics.
2. AI-Enabled Digital Workplace Solutions
- Examines AI-powered workplace solutions enhancing:
- Automation, intelligence, and real-time monitoring of end-user technologies.
- Security, operational efficiency, and digital transformation.
Geographic Coverage and Research Authors
The Future of Work – Services study will analyze workplace services in:
- Global markets
- United States
- United Kingdom
- Germany and Switzerland
- Brazil
- Australia
The Future of Work – Solutions study will provide a global perspective on AI-enabled workplace solutions.
Research Authors:
- Bruce Guptill (Global, U.S., Australia)
- Kevin Turner (U.K.)
- Roman Pelzel (Germany, Switzerland)
- Cristiane Tarricone (Brazil)
How Companies Can Participate
- Providers not yet listed in the study can contact ISG for inclusion.
- Enterprise buyers can share their experiences by completing an online survey, gaining access to the final report.
- Additional details are available in ISG’s Future of Work – Services and Solutions digital brochures.
ISG’s research aims to provide critical insights for enterprises navigating AI-driven workplace transformation. With a focus on workplace strategy, collaboration, AI-augmented workforces, and digital employee experience solutions, these reports will help businesses select the right partners to improve efficiency, engagement, and long-term success in the AI era.
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