Aimbridge Hospitality, a global leader in hotel management, has enhanced its workforce management by integrating UKG Pro’s advanced scheduling and communication tools. The move aims to address industry challenges such as labor shortages and high turnover by offering flexible, gig-like scheduling options and improving internal communications. This initiative is part of Aimbridge’s strategy to attract and retain talent by providing employees with more control over their work schedules and enhancing their overall work experience.
- Integration of UKG Pro:
- Flexible Scheduling: Aimbridge has implemented UKG Pro to allow its 45,000 U.S. hourly employees to self-schedule, swap shifts, and pick up open shifts across its 1,100 properties. This flexibility is designed to improve work-life balance and employee satisfaction.
- Recognition: Aimbridge’s innovative use of UKG Pro earned them the 2023 UKG Innovation Award for their forward-thinking approach to workforce management.
- Employee Empowerment and Satisfaction:
- Increased Flexibility: Nearly 30% of Aimbridge’s hourly workforce has utilized the new scheduling features, with over 12,000 employees trading shifts. This flexibility supports employees in balancing their work and personal lives.
- Desirable Feature: A global study by the UKG Workforce Institute reveals that 47% of employees find flexible/self-scheduling highly desirable, positioning Aimbridge ahead of industry trends.
- Enhanced Communication with UKG Talk:
- Streamlined Messaging: UKG Talk, part of the UKG Pro suite, helps Aimbridge improve internal communication by integrating with existing HR systems. This platform ensures that all employees, from corporate to frontline, receive consistent and reliable messaging.
- Operational Efficiency: The use of UKG Talk has led to stronger operations and a more enjoyable communication experience for frontline employees.
- AI-Powered Support with UKG Bryte™:
- PTO Management: Aimbridge plans to utilize UKG Bryte, an AI assistant within the UKG Pro suite, to improve transparency and manage paid time off (PTO) across its diverse workforce. This tool will assist in addressing employees’ questions about PTO policies.
- Efficiency Gains: UKG Bryte is expected to streamline HR processes, reducing the need for a separate chatbot and enhancing overall communication efficiency.
- Focus on Guest Experience:
- Operational Excellence: By offloading administrative tasks to UKG, Aimbridge allows its employees to focus on delivering exceptional guest services, aligning with their commitment to providing high-quality hospitality.
- CEO Perspective:
- Jennifer Morgan, CEO of UKG: Highlights that providing flexible and adaptable work schedules signals care for employees’ wellbeing, inspiring them to deliver high-quality service.
Aimbridge Hospitality’s integration of UKG Pro demonstrates a significant shift towards flexible, employee-centric workforce management. By leveraging advanced scheduling and communication tools, Aimbridge enhances employee satisfaction and operational efficiency, ultimately focusing on delivering exceptional guest experiences.
