Applaud, a leading employee experience platform, has announced the launch of its AI-native HR Case Management solution, the first HR case tool designed from the ground up in the era of generative AI. This innovative module provides “just-in-case management,” ensuring employees receive timely and personalized HR support whenever they need it.
With this launch, Applaud now offers a comprehensive HR Service Delivery suite, which includes:
- AI Assistant
- Knowledge Management
- Employee Portal
- Journeys
- New: HR Case Management
By uniting these capabilities, global organizations can enhance employee experiences without relying on rigid, one-size-fits-all HR suites.
“Most traditional case solutions are retrofitted from IT or customer support systems,” said Ivan Harding, CEO of Applaud. “Ours is the first to be created exclusively for HR in a post-generative AI world, ensuring employees feel heard and supported, while HR can focus on higher-impact initiatives.”
Key Features of Applaud’s HR Case Management
- No-Code Configuration – HR teams can easily customize workflows, forms, and routing rules without IT support.
- Seamless Integrations – Connects effortlessly with leading cloud HCM tools, knowledge bases, and IT service management systems.
- AI-Driven Categorization & Escalation – Automatically identifies, categorizes, and prioritizes cases based on urgency.
- Automated Workflows – Speeds up case resolution with smart routing and automation.
- Real-Time Analytics – Provides instant visibility into case trends, response times, and HR performance.
- Enterprise-Grade Security – Ensures robust data protection for sensitive employee information.
With AI-powered efficiency and seamless cross-department collaboration, Applaud’s HR Case Management empowers organizations to deliver faster, more personalized employee support—wherever and however employees choose to engage.
