Betterworks, a leader in performance management software, is taking significant steps toward responsibly integrating GenAI capabilities throughout the performance review management process. The launch of its private Large Language Model (LLM) aims to power its award-winning AI tools, designed to alleviate the mental load on employees and managers while enhancing the impact of performance management.
Enhancing Human-Centric Performance Management
The company’s CEO, Doug Dennerline, highlighted the intention behind Betterworks’ AI capabilities: “We’ve responsibly designed our AI capabilities to enhance the human aspect of performance management—making processes more efficient, reducing bias, and helping HR leaders focus on what matters most: their people.” The introduction of the private LLM is a step toward ensuring organizations can confidently utilize AI while adhering to high standards of security and compliance.
AI Tools Designed for Efficiency and Fairness
Betterworks’ responsible AI tools serve as supportive assistants in various performance management processes, helping with goal writing, improving feedback quality, expediting comprehensive performance evaluations, and significantly reducing bias. With the private LLM, companies can ensure data security while leveraging AI without compromising privacy or compliance.
The private LLM feature adds to Betterworks’ existing suite of scalable AI tools, including Feedback Summary Assist, Conversation Assist, and Goal Assist, allowing customers to adopt AI at their own pace while maintaining full control.
Customer Success Story: LivePerson
LivePerson, a Betterworks customer, has successfully leveraged these AI tools to achieve impressive results, including a 93% on-time completion rate for performance reviews and a 75% reduction in the time managers spend providing high-quality feedback. Deanna LaPierre, Senior Director of Talent Development at LivePerson, noted, “It is pretty clear to see that employees who used Goal Assist had a higher level of quality than those who didn’t.” She further emphasized the impact of the tool, stating, “In a demo for leaders, our acting CHRO said we ‘need to scream about Goal Assist from the rooftops!’”
Recognition and Awards
Betterworks’ advancements in AI have recently garnered significant attention, with its Talent Profiles feature being recognized on the Top HR Products of 2024 list by Human Resources Executive. Additionally, the suite of AI tools has been named a finalist for the 2024 AI Awards for “Best Use of AI in HR,” underscoring the company’s commitment to innovation in the HR tech landscape.
With the launch of its private LLM, Betterworks continues to position itself at the forefront of performance management innovation, leveraging AI to enhance human-centric processes, improve efficiency, and reduce bias. This strategic move reflects Betterworks’ dedication to supporting HR leaders and empowering organizations to prioritize their most valuable asset: their people.
