bswift LLC, a leader in benefits administration services, has released a new study conducted by Forrester Consulting. The opportunity snapshot, titled “Embrace AI-Powered Solutions for HR and Employee Experience: Supercharging Benefits Administration and Beyond to Boost EX,” explores the transformative potential of AI-driven HR and employee experience (EX) solutions.
- AI’s Importance in HR/EX Technology:
Nearly 75% of HR/EX leaders view AI-powered capabilities as essential for their technology investments. - AI Implementation Plans:
60% of leaders plan to implement AI for benefits administration within the next two years. - Enhanced Productivity and Satisfaction:
72% of respondents have experienced or expect improved employee productivity through AI solutions. Additionally, 66% reported increased employee satisfaction after implementing AI. - Around-the-Clock Support:
61% of respondents are incorporating AI to offer 24/7 support to employees.
Challenges and Insights
The study highlights both the potential and challenges of AI in HR. While HR/EX leaders are confident in their understanding of AI, there are concerns regarding its governance and ability to address complex, nuanced employee issues. The findings underscore the need for AI solutions that complement rather than replace human expertise.
Jeff Kirk, Vice President of Product Strategy, Artificial Intelligence at bswift, commented, “These findings underscore the importance of working with partners who take a thoughtful, human-centered approach to AI. At bswift, we’re committed to developing AI solutions that complement human expertise, not replace it. That’s what our Mindful AI™ philosophy is all about.”
The study aligns with bswift’s mission to simplify benefits administration and enhance both HR and employee experiences. By leveraging AI in a mindful, human-centered way, bswift aims to reduce administrative burdens, provide 24/7 support, and deliver deeper insights into employee needs, all while maintaining the essential human touch in HR.
