Businessolver, a leader in SaaS-based HR and benefits technology, has made substantial investments in its service-focused technologies to deliver a more personalized, empathetic experience for employees. These advancements reflect the company’s commitment to meeting employees’ unique needs while streamlining HR services, particularly around benefits management. By focusing on empathy and efficiency, Businessolver is enhancing its platform to create a seamless and supportive experience for all users.
Key Technological Enhancements
1. Improved Member Self-Service with Sofia
- Expanded AI Capabilities: Businessolver’s virtual benefits assistant, Sofia, has been enhanced with AI-driven features to respond to employees’ questions more efficiently, both during and outside enrollment periods.
- Broader Subject Coverage: Sofia now aggregates information from various sources, such as plan documents, member data, and conversation history, to provide more insightful and personalized answers.
- Increased Conversational Abilities: Thanks to large language models, Sofia is more conversational and personable, ensuring high-quality responses across a range of topics.
2. Predicting Needs During Annual Enrollment
- Data-Driven Enhancements: Based on feedback from 250,000 survey responses during the 2024 Annual Enrollment, Businessolver has improved its tools to better anticipate and answer common employee questions.
- Reduced Time Searching for Answers: These improvements help employees navigate enrollment periods more smoothly, reducing time spent searching for information and boosting peace of mind.
3. Support for Member Advocates
- Expanded Information Access for Advocates: Member advocates now have greater access to Sofia’s resources, improving their ability to deliver quick, accurate, and personalized responses.
- Efficient Issue Resolution: By leveraging these tools, advocates can offer better support to employees, especially in sensitive situations.
4. Enhanced Member-Advocate Interactions
- Appointment Scheduling: New capabilities allow employees to schedule appointments with specialized agents, ensuring they receive the right support at the right time, particularly when dealing with complex or delicate matters.
5. Insights into Member Behavior
- Benefits Insights Dashboard: Updated dashboards provide employers with detailed insights into member behavior, offering strategic recommendations and data-driven insights.
- Actionable Feedback: Employers can use these insights to refine benefit offerings, enhance employee engagement, and improve the overall benefits experience.
Businessolver’s latest advancements underscore the company’s dedication to blending technology with human empathy. By empowering its AI-driven solutions and enhancing advocate resources, Businessolver ensures that employees receive high-quality, personalized support. These innovations not only improve the employee experience but also enable employers to better understand and respond to their workforce’s needs, driving higher engagement and satisfaction.
