Businessolver, a leader in SaaS-based HR and benefits technology, has achieved significant milestones in the first half of 2024. The company has made notable advancements in technology, completed strategic acquisitions, and earned prestigious accolades, all underscoring its dedication to enhancing value for clients and stakeholders.
Technology Investments and Enhancements
- Personalized Benefits Experience:
- Best Match Enrollment Experience: Introduced based on feedback from over 250,000 survey responses, this feature includes advanced personalized modeling tools, financial views, and side-by-side comparisons, offering clearer insights into healthcare costs and options.
- AI-Powered Search Enhancements: Extends AI-powered cognitive search across Businessolver’s benefits platform, achieving a 90% resolve rate through personalized searches and targeted promotions.
- Market-First Benefits Insights Dashboard: Provides real-time analytics and AI to help HR teams align benefits strategies. This tool includes expanded user experience surveys and comprehensive call center analytics.
- Enhanced Email Communications: Upgrades to the email communications tool have led to a 46% read rate across 30 million annual emails, improving communication and effectiveness.
Accolades and Recognitions
- Innovation and AI:
- BIG Innovation Awards: Excellence Award for machine learning.
- People’s Choice Stevie Awards: Favorite new product.
- Silver Digital Health Award: Mobile app redesign.
- SaaS Awards and Shortlister: Recognition for innovation.
- Company Culture:
- Forbes: Named one of America’s Best Midsize Employers for the third consecutive year.
- Newsweek and Ragan’s Employee Communications Award: Recognition for exceptional culture and empathetic practices.
- Inspiring Workplaces: Further acknowledgment for a positive workplace culture.
Strategic Acquisitions
- The Capstone Group: Acquired in Q1, enhancing Businessolver’s benefits expertise and service delivery, following the acquisition of Workterra in 2023.
Key Findings and Company Initiatives
- State of Workplace Empathy Study: Revealed a rise in mental health issues, with 55% of CEOs and 50% of employees citing concerns.
- 8th Annual Hackathon: Focused on AI to improve simplicity and efficiency, with top ideas integrated into the product roadmap.
- Leadership Transition: Carey McKenzie moved from Chief Acquisitions Officer to Chief Client Officer, bringing over 25 years of benefits experience to maximize client and investor value.
Businessolver continues to lead in the HR and benefits technology space with its strategic investments, innovative products, and dedication to client satisfaction. The company’s advancements and recognitions reflect its ongoing commitment to “tech with heart” and setting industry standards.
