Dayforce, Inc., a global leader in Human Capital Management (HCM), has released a new report titled “Conquering the Frontline Manager Complexity Crisis.” This comprehensive study explores the disconnect between frontline workers, their managers, and senior executives, highlighting critical business challenges and offering solutions to better support frontline managers and improve overall organizational efficiency.
Conducted by Hanover Research, the survey involved 6,935 workers, managers, and executives across various industries. The findings underscore the gap between the experiences of frontline workers and the perspectives of executives, revealing a significant opportunity to address workforce management issues through improved support for frontline managers.
1. Support Workforce Planning
- Challenge: Scheduling issues drive high turnover rates. 89% of managers and 86% of workers are likely to leave for better scheduling options.
- Opportunity: Improve schedule flexibility for workers and managers by gaining leadership buy-in for more effective workforce planning.
2. Democratize Data to Make Competitive Pay Decisions
- Challenge: Rising living costs impact turnover, with 72% of managers feeling less confident about their compensation data compared to 88% of executives.
- Opportunity: Equip managers with the data needed for fair pay decisions to reduce turnover, enhance recruitment, and maintain a balanced employer/employee relationship.
3. Tackle Labor Shortages and Skills Gaps
- Challenge: 65% of workers want to advance within their company but need skills development support.
- Opportunity: Focus on internal mobility and create personalized career paths to address labor shortages and skills gaps.
4. Invest in Workforce Compliance
- Challenge: 92% of executives and 42% of managers report increased difficulty with workforce compliance.
- Opportunity: Implement technology solutions to simplify compliance management, saving time for managers and enhancing focus on people management.
5. Lean in with Executive Support to Build Culture and Connection
- Challenge: 90% of executives feel connected to their employer, compared to just 72% of frontline workers.
- Opportunity: Executives should engage with and listen to workers to strengthen culture, reduce labor shortages, and improve business continuity.
Justine Janssen, Chief Strategy Officer at Dayforce, Inc.:
- Quote: “Whether it’s workers, managers, or executives – it’s clear that people at all levels of a frontline-focused organization feel the pain of the growing complexity crisis, with each group experiencing it differently. The key to closing the gap is empowering managers with the data, tools, and executive support needed to drive better decision making, increased efficiencies, lower turnover, and optimized performance. This can also help align senior leadership and workers by increasing visibility into the everyday reality of frontline workers and making their work lives better.”
The study was conducted online by Hanover Research from April 1, 2024 to May 3, 2024. The survey included responses from 6,935 workers, managers, and executives from 16 industries across Australia, Canada, Germany, Malaysia, New Zealand, Singapore, the United Kingdom, and the United States.
