A recent survey conducted by PayrollOrg (PAYO) titled “Getting Paid In America” highlights significant concerns among American workers regarding the use of artificial intelligence (AI) in payroll processes.
Key Findings from the Survey
- Worker Comfort Levels:
- 39% of workers are uncomfortable with AI calculating their pay.
- 53% expressed discomfort with AI tools handling their payroll inquiries instead of human professionals.
Expert Insights
- Dan Maddux, Executive Director at PAYO:
- Emphasized that payroll is not just a technical process but is closely tied to employees’ financial well-being.
- Noted that many workers prefer interacting with payroll professionals for complex payroll issues.
- Teresa Smith, Director, HCM Strategic Advisory Group at UKG:
- Stressed the importance of maintaining human oversight to build employee trust.
- Advocated for increased transparency about AI’s role in payroll to help employees understand its benefits.
Benefits of AI in Payroll
- AI can:
- Alert employees and managers about payroll exceptions and anomalies.
- Identify opportunities for additional earnings through skills development or certifications.
- Simplify payroll reporting, making data insights more accessible to inform business strategies.
The findings from the “Getting Paid In America” survey indicate that while AI can enhance efficiency in payroll processes, the need for human oversight remains paramount to maintain employee trust. Companies must prioritize transparency and education regarding AI’s role in payroll to bridge the gap between technology and personalized service.
