goHappy, a leader in frontline employee engagement solutions, has introduced a new Benchmarking feature. This tool allows employers to measure their employee engagement metrics, from onboarding to exit, in comparison with other companies that have a similar frontline workforce. It provides contextual insights that empower employers to assess their employee feedback in relation to industry peers.
Empowering Employers with Contextual Insights
- goHappy’s Benchmarking feature is designed to address the question: “Are these results good?”
- The tool allows companies to benchmark employee feedback against organizations with a similar frontline workforce.
- It offers context that can help employers understand how their engagement efforts compare to those of their peers.
What Sets goHappy’s Benchmarking Feature Apart
- First-of-its-kind feature for frontline employee experience benchmarking.
- Provides feedback data across New Hire Surveys, Annual Engagement Surveys, and Exit Surveys.
- Enables employers to identify competitive advantages and areas needing improvement.
- Data is filtered by location, job title, tenure, etc., offering real-time dashboard access for better decision-making.
A Significant Evolution in goHappy’s Product Offering
- goHappy initially focused on connecting with frontline workers via text messages.
- Over time, it evolved to collect feedback without requiring an app.
- The Benchmarking feature now offers broader industry context using data from similar frontline employers.
- It provides actionable insights to help employers improve engagement and competitiveness.
Customer Feedback
- Ronnie Berry, Chief Administrative Officer at City Barbeque, highlighted that the Benchmarking feature helps validate their progress beyond internal measures.
- The tool enables comparisons with industry peer groups and the goHappy customer base, helping them channel their efforts for greater success.
goHappy’s Benchmarking feature empowers employers to take their employee engagement efforts to the next level by providing detailed, comparative insights. This allows businesses to focus on key areas and improve overall competitiveness in the frontline workforce sector.
