Playvox, a leading provider of Workforce Engagement Management (WEM) solutions for digital-first contact and support centers, has been named a leader in G2’s Summer 2024 report in Contact Center Quality Assurance. This marks the third consecutive year Playvox has achieved this top ranking. The recognition reflects the company’s outstanding performance in Quality Management (QM) and Workforce Management (WFM), with a significant increase in badges awarded—42 in total, representing a 120 percent increase from the previous quarter.
G2 Report Highlights
- Top Ranking: Playvox has maintained its leadership position in the QM and WFM categories.
- Badge Count: The company received 42 badges, including 31 for QM and 11 for WFM.
- Performance Metrics: Recognized for excellence in performance, user adoption, quality, administration, and usability.
Industry Impact
- Customer Recognition: The awards underscore Playvox’s impact on the contact center industry and its commitment to delivering high-quality solutions.
- Marketplace Influence: This achievement highlights Playvox’s role in driving efficiencies and successful partner experiences.
- Daniel Pagel (CEO, Playvox):
- Commitment to Quality: Emphasizes Playvox’s dedication to providing innovative solutions and high service standards.
- Honoring Recognition: Expresses gratitude for the continued recognition and congratulates other honorees.
- Sara Rossio (Chief Product Officer, G2):
- Award Significance: Points out the rigorous criteria for achieving leadership status and the value of G2 reports in guiding purchasing decisions.
- Acknowledgement: Celebrates Playvox’s achievement among the highest-ranked software solutions.
Playvox’s consistent recognition as a leader in G2’s Contact Center Quality Assurance report reflects its exceptional performance and innovation in the industry. By excelling in Quality Management and Workforce Management, Playvox continues to set the standard for excellence and influence in workforce engagement.
