ProHance, a leading platform for operational analytics and workforce productivity, has released its Global Productivity Benchmarking Report, delivering actionable insights from over 197,000 users across 65 organizations. The report examines workforce productivity trends across industries and regions, empowering organizations to optimize performance in hybrid and dynamic work models.
Key Findings
1. Rising Global Productivity
- Average productive hours increased to 7 hours 24 minutes per day by Q3 2024.
- Productivity has outpaced traditional logged hours, becoming the new metric for workforce efficiency.
2. Regional Performance
- India & the Philippines: High productivity levels with opportunities to reduce idle time.
- Americas & Europe: Balanced productivity and idle metrics, showcasing mature operational practices.
3. Industry Insights
- Healthcare/RCM: Consistently surpassed productivity benchmarks.
- BFSI: Recorded the highest idle time, signaling opportunities for process improvements.
- IT Services & GCCs: Excelled in utilizing advanced collaboration tools for distributed teams.
4. Organizational Scale
- Large Enterprises: Demonstrated superior productivity through data-driven cultures.
- SMBs: Highlighted untapped potential in adopting productivity tools.
Innovative Features of the Report
- Tool Utilization Analytics: Granular insights into the use of technology by industry and organizational size.
- Hybrid Work Metrics: Focuses on productive time over traditional logged hours, redefining efficiency benchmarks for hybrid models.
Expert Perspective
“As hybrid work models evolve, productive time has become the MVP of workforce efficiency,” said Arvind Sagar, Senior Advisor at ProHance. “This report equips leaders with powerful analytics to bridge productivity gaps and drive sustainable growth.”
