Telliris Completes Successful Testing of IVR Solution on AWS EC2

Telliris, a leading provider of IVR solutions for workforce management and time & attendance, has successfully completed a six-month testing phase of its Telliris Attend version 2.9.0 on AWS EC2. This marks a significant step forward in the company’s ongoing commitment to virtualization and cloud-based solutions, enhancing flexibility and scalability for its customers.

1. Evolution of Virtualization in IVR Solutions:
   • Initially, the real-time nature of telecommunications processing limited the ability to run IVR solutions in virtual environments.
   • Telliris began supporting virtual environments in 2014 with VMware vSphere Hypervisor ESXi 5.1 and transitioned to Google Cloud Platform (GCP) in 2022.
2. Telliris Attend on AWS:
   • The testing of Telliris Attend on AWS EC2 demonstrated stable operation, including continuous connectivity with a partner time & attendance system hosted on another major public cloud provider.
   • The successful testing aligns with Telliris’s strategy of providing robust, low-administration solutions for workforce management.
3. Availability and Deployment Options:
   • Telliris is available in both Cloud SaaS and On-Premises formats, catering to different organizational needs.
   • On-premises solutions are sometimes preferred to keep telecommunications traffic within an organization’s private network.
   • The AWS deployment offers organizations a new option, allowing them to stand up an instance of Telliris in just a couple of hours.
4. Operational Consistency Across Environments:
   • There are no operational changes when running Telliris in AWS, GCP, VMware, or Bare Metal environments.
   • The “one step install process” allows new servers, VMs, or public cloud instances to be ready to accept inbound calls within 10 to 15 minutes.
   • The Telliris AWS Provisioning Guide simplifies the setup process, even for users without AWS expertise.
5. Support and Channel Partner Community:
   • Telliris products are sold, installed, and maintained by channel partners who integrate them with their workforce management, human capital management, and time & attendance solutions.
   • The ease of setup and strong support from Telliris are highly valued by the channel partner community.
6. Strategic Vision and Customer Demand:
   • Telliris recognized the growing demand for virtualization and public cloud support from its channel partners and their end-customers.
   • The addition of AWS as a deployment option provides HR and IT departments with another robust virtualization solution.

Telliris continues to evolve its offerings by expanding support for public cloud environments, with successful testing of Telliris Attend on AWS EC2. This move provides customers with more flexibility and options, ensuring that Telliris remains a leader in the IVR solutions market for workforce management and time & attendance.