Blink, a leading employee engagement super-app, has announced the successful implementation of its platform by The Learning Experience, a premier early childhood education provider. As part of a strategic initiative to enhance frontline staff communication, engagement, and retention, The Learning Experience integrated Blink’s platform across its 350 locations.
- Strategic Initiative – Operation Blue Elephant:
- The Learning Experience launched “Operation Blue Elephant” to improve communication and engagement among its 10,000 employees, 90% of whom work in franchise-operated centers.
- Traditional communication methods, like email, were not feasible due to the nature of the work, prompting the need for a more flexible solution.
- Introduction of the ‘Happy Hub’:
- Blink’s platform, branded as the “Happy Hub” within The Learning Experience, became central to the organization’s employee engagement strategy.
- The platform provides employees with timely access to essential information, core tools, and a feedback mechanism, thereby enhancing engagement and connectivity across all locations.
- Key Features of the Happy Hub:
- Comprehensive Benefits Program: “TLE Cares,” an affordable benefits package for franchisees to offer their employees, was introduced through the platform.
- Reimagined Teacher Onboarding: The Happy Hub facilitated an enhanced onboarding process, equipping new teachers with the necessary tools and resources from day one.
- Happiness Index Surveys: The platform enabled the organization to run parent and employee engagement surveys, providing valuable insights into performance, employee engagement, retention, and family enrollment at centers.
- Results and Impact:
- Improved Retention Rates: The implementation of the Happy Hub has led to a significant improvement in employee retention rates.
- Successful Onboarding: The streamlined onboarding process has boosted the confidence and readiness of new hires, contributing to more effective classroom leadership.
- High Franchisee Participation: The platform’s positive reception is evident, with 99% of franchisees actively participating, underscoring its role in enhancing staff engagement and creating a supportive work environment.
- Leadership Insights:
- Traci Wilk, Chief People Officer, The Learning Experience: “Blink has revolutionized how we communicate and engage with our employees, ensuring that every team member feels connected and valued.”
- Sean Nolan, CEO and Co-founder of Blink: “The success of the Happy Hub highlights the critical role of effective frontline connection in today’s competitive market, serving as a model for other organizations aiming to foster strong organizational culture.”
The implementation of Blink’s “Happy Hub” has been a transformative step for The Learning Experience, leading to improved communication, engagement, and retention among its employees. As the organization continues to grow, the Happy Hub will remain a cornerstone of its strategy to build a thriving, supportive culture across all its locations.
