UKG, a leading provider of HR, payroll, workforce management, and culture solutions, has been named a Leader in the NelsonHall New World Workforce Management 2024 evaluation. The recognition highlights UKG’s strong performance in delivering immediate customer benefits and meeting future requirements, as well as its capabilities in Employee Empowerment, Scheduling, Multi-country Capability, and Core Value.
NelsonHall’s Evaluation Methodology
NelsonHall, a prominent business process and IT services research firm, utilizes its Vendor Evaluation and Assessment Tool (NEAT) to provide comprehensive analyses of the workforce management market. This evaluation emphasizes development, innovation, and the value delivered throughout the life of a vendor’s contract with an organization.
Key Insights from NelsonHall
“As workforce management buyers’ needs increase in complexity, UKG continues to lead in providing industry-specific solutions,” said DeeAnna Warrington, principal research analyst at NelsonHall. The evaluation recognized UKG’s proprietary technologies, such as the UKG Great Place to Work Hub and the Gen AI-enabled UKG Bryte co-pilot, which deliver immediate client benefits while addressing future needs.
UKG Pro Workforce Management Suite
The UKG Pro Workforce Management suite is an AI-powered global solution designed to support organizations and employees in over 150 countries. It excels in managing complex frontline employee scenarios, providing industry-leading features in time and attendance, scheduling, compliance, reporting, and analytics. The recent introduction of UKG Pro Strategic Workforce Planning allows organizations to expand short-term forecasting to include long-term capacity planning.
Customer Success Stories
Organizations using UKG’s solutions highlight their impact on workforce management. Ann Christenson, chief human resources officer at Aimbridge Hospitality, stated, “We gigified our workforce a few years ago to better compete for talent and become a more flexible employer. With UKG already in use for HR and payroll, it was a seamless process.”
Amanda Lopes-Edson, manager of shared services at Hartford Health, emphasized the versatility of UKG Pro: “We can get a detailed view of where our people are working at any moment. With the UKG Pro mobile app, employees can swap shifts and request coverage, which enhances work-life balance and helps us cover shifts faster.”
Innovations Supporting Workforce Management
UKG continues to expand its workforce management capabilities with innovations such as:
- UKG Talk: A communication hub for frontline employees, facilitating two-way messaging and company-wide announcements.
- UKG Great Place To Work Hub: An AI-enabled module providing proactive insights to improve workplace culture.
- UKG Wallet: A financial wellness tool offering earned wage access, enabling employees to access their pay before payday.
UKG’s commitment to delivering innovative workforce management solutions positions it as a leader in the industry, serving more than two-thirds of Fortune 1000 companies and supporting approximately three dozen different verticals. As workforce management needs evolve, UKG remains dedicated to enhancing employee experiences and optimizing organizational performance.
