Workday, Inc., the AI platform for managing people and money, has unveiled its Agent System of Record, an innovative solution for managing AI agents from Workday and third-party providers. This new system helps organizations govern, optimize, and integrate AI agents seamlessly within their operations, ensuring security, compliance, and performance in the age of agentic AI.
Aneel Bhusri, Co-founder and Executive Chair at Workday, emphasized:
“The future workforce will include both humans and AI agents. Companies that fail to manage this complexity will quickly fall behind.”
Key Features and Benefits
1. Centralized Management
Organizations can manage all AI agents in a single system, gaining full transparency into their roles, effectiveness, and impact on business outcomes.
2. Streamlined Agent Onboarding
- Quickly onboard AI agents with clearly defined roles and skills.
- Provide secure access to relevant data, accelerating time to value.
3. Cost Management and Optimization
Budget, forecast, and track the ROI of AI agents in real time to ensure efficiency and business value.
4. Secure and Compliant Deployment
Deploy AI agents confidently with automated configuration, access controls, and policy enforcement to reduce risk.
5. Real-Time Operational Visibility
Monitor agent activity, enforce policies, and track performance with real-time identity verification, orchestration, and cost monitoring.
Introducing New Role-Based AI Agents
Unlike traditional task-based agents, Workday’s role-based AI agents offer configurable skills and greater autonomy, supporting a wide range of business processes:
- Contracts Agent: Analyzes contracts, identifies obligations, and drives value while mitigating risks.
- Payroll Agent: Automates payroll data corrections, compliance monitoring, and audit workflows.
- Financial Auditing Agent: Connects business documents to monitor transactions, reconcile balances, and improve audit efficiency.
- Policy Agent: Proactively communicates corporate policies to employees, simplifying self-service and ensuring compliance.
These agents enhance productivity and allow businesses to focus on more complex, strategic tasks.
Workday Marketplace: Discover and Deploy AI Agents
Workday’s Agent System of Record will be complemented by the Workday Marketplace, where customers can explore and deploy agents tailored to their needs. Through Workday Extend, businesses and partners can customize AI agents, ensuring seamless integration and alignment with organizational goals.
Industry Collaboration and Expert Endorsements
Julie Sweet, CEO of Accenture, praised Workday’s innovation, highlighting the importance of managing the AI agent lifecycle to ensure performance and compliance. AWS, Deloitte, Salesforce, and other leading tech firms have also partnered with Workday to drive AI innovation, reinforcing the significance of Workday’s platform in the digital workforce transformation.
The Workday Agent System of Record represents a game-changing innovation for AI adoption in enterprise management. By combining security, compliance, and performance tracking in a single solution, Workday is helping organizations unlock the full potential of AI agents while maintaining operational control and governance.
