PeopleReign, the leading SaaS platform for IT and HR service automation, has announced the Spring 2025 release of its flagship system of intelligence platform. This update introduces enhanced integrations with Microsoft 365, ServiceNow, Zendesk, and Confluence, along with advanced analytics and Event Explorer enhancements to improve enterprise service management and automation.
Updates in the Spring 2025 Release
1. Expanded Microsoft 365 Integration Suite
New SharePoint Document Library Search – Employees can now use natural language queries to seamlessly access organizational documents stored in SharePoint.
Automated Microsoft Groups Management – Users can manage group memberships through conversational commands, streamlining collaboration and permissions within the Microsoft 365 ecosystem.
2. Enhanced ServiceNow and Zendesk Capabilities
ServiceNow Knowledge Base Integration – Employees can retrieve knowledge articles via natural language search.
Automated Ticket Lookup – Streamlined service management across ServiceNow and Zendesk, reducing resolution time.
Zendesk Help Center Integration – Strengthened self-service capabilities, allowing employees to access relevant support content.
ServiceNow Service Catalog Integration – Employees can now order items directly via the Virtual Agent, creating a seamless enterprise service experience.
3. Confluence Integration for AI-Powered Knowledge Access
AI-Driven Search for Confluence – Employees can now leverage PeopleReign’s AI-powered search to access and interact with Confluence knowledge bases using natural language queries.
4. Advanced Analytics & Event Explorer Enhancements
Flexible Time Range Filtering – Enhanced Virtual Agent dashboard for improved data visualization and analysis.
Refined Event Explorer – Updated event definitions and content tracking provide deeper insights into user interactions and service patterns.
Experience Survey Data Upload – Organizations can now upload and analyze historical survey data, optimizing service automation strategies based on real-time insights.
General Availability
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Existing PeopleReign customers have been automatically upgraded to the Winter 2024 release.
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Spring 2025 release is generally available for new customers starting today.
With expanded integrations, AI-powered analytics, and enhanced automation, the Spring 2025 PeopleReign platform empowers organizations to streamline service management, boost self-service efficiency, and deliver a more intelligent IT and HR employee support experience.
