PeopleReign, a leading SaaS platform for IT and HR employee service automation, has launched its Winter 2024 release. Packed with cutting-edge features, this release revolutionizes the employee service experience with advanced AI capabilities, enhanced developer tools, and seamless integration options.
Key Features of the Winter 2024 Release
- Enhanced Chain of Thought Machine Reasoning
- Median response times reduced by 40%, enabling faster and more accurate workflows.
- Improved semantic search ensures employees receive precise answers from internal documents.
- Results in a 65% reduction in IT and HR ticket volumes.
- Advanced Conversational Intelligence
- New Conversation Topics feature for better understanding and managing employee interactions.
- Automatic event aggregation and theme adaptation for contextual responses.
- Enhanced multi-chat navigation and updated metrics for conversation tracking.
- Offline Mode Capabilities
- Administrators can manage virtual agent availability during system maintenance.
- Ensures continuous service with API-based control over online/offline modes.
- Microsoft SharePoint Integration
- Seamless integration with a brandable Virtual Agent widget for SharePoint sites.
- Improved Enterprise Document Management
- New interface for managing knowledge content in the Administration Console.
- Administrators can add, edit, delete, or export documents with ease.
- Enhanced cognitive processing delivers accurate and relevant responses.
- Expanded Developer Tools and APIs
- New user API for seamless data access and enhanced Action Script capabilities.
- Improved role-based access controls and export functionalities for greater flexibility.
Customer Feedback
Beta users have praised the Winter 2024 release for its efficiency and ease of use. A CIO from Dallas shared:
“We evaluated alternatives but everything else would have taken at least six months to get into production. The new developer tools and APIs allowed us to integrate with SharePoint in about a day, getting us into production in less than 30 days.”
With the Winter 2024 release, PeopleReign continues to lead in IT and HR service automation by delivering faster, smarter, and more flexible solutions. Existing customers have been upgraded automatically, while new customers can access the platform starting today.
