Phenom is excited to announce Customer Obsession Day, a unique event designed to highlight the latest innovations in customer service and support. This first-of-its-kind event will focus on best practices and lessons learned for navigating and maximizing the Phenom Intelligent Talent Experience platform and other human resources technologies.
Event Overview
Date and Time:
- October 16
- 10 a.m. ET (4 p.m. CET)
Sign Up:
Participants can register for the event here. All registrants will receive access to the on-demand version after the live broadcast.
Key Topics to be Covered
1. Industry Shifts & The Evolution of Customer Care
- Understanding Trends: Gain insights into the industry trends that are reshaping service and support among SaaS organizations.
- Phenom’s Adaptation: Learn how Phenom is evolving to continue delivering ongoing value and success to its customers.
2. Kick-off Lessons Learned: The Ugly, The Bad, The Good
- Best Practices: Discover actionable best practices for starting your journey with Phenom, including strategies for effective partnership with the Global Customer Care team.
3. The Who & What Needed for a Phenomenal Go-Live
- Team Structure: Understand how to organize teams effectively to support the implementation of new HR technology.
4. First 90 Days and Beyond
- Seamless Transition: Explore strategies to ensure a smooth transition from implementation to ongoing support services without interruptions.
5. Secrets to Long-Term Adoption & Success
- Troubleshooting Tips: Hear from Phenom’s technical support team about the most common troubleshooting strategies to ensure sustained success.
Expert Insights
Mark MacDonald, VP of Global Customer Care at Phenom, emphasizes the importance of collaboration: “Technology on its own will fail. The only way to successfully implement and adopt HR tech is by establishing a strong partnership between an organization and their tech vendor. We’re obsessed with our customers’ success, and Customer Obsession Day drills down into the elements that drive phenomenal go-lives, successful adoption, and maximum ROI.”
Customer Obsession Day promises to be an invaluable opportunity for HR leaders and tech vendors to come together, share insights, and foster partnerships that enhance the adoption of HR technology. By focusing on customer success, Phenom aims to empower organizations to fully leverage their technology investments and drive significant ROI.
