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HomeinterviewsPhenom’s State of High-Volume Hiring 2025 Report: Key Findings and Recommendations

Phenom’s State of High-Volume Hiring 2025 Report: Key Findings and Recommendations

Phenom has unveiled its State of High-Volume Hiring: 2025 Benchmarks Report, providing an in-depth analysis of 101 companies across industries like Retail, Hospitality & Travel, Healthcare & Pharmaceuticals, Manufacturing, and Transportation & Distribution. The report reveals the current state of artificial intelligence (AI) and automation adoption in hiring frontline, hourly, seasonal, and high-turnover roles. Despite initial adoption, only 32% of companies demonstrated widespread AI and automation use, highlighting challenges in optimizing high-volume hiring processes.

Key Findings: Current Hiring Process Inefficiencies

  • Lack of AI and Automation Adoption:
    Many organizations still fail to leverage AI and automation at scale, leading to missed talent goals, higher operational costs, and low employee engagement. Here are notable gaps in high-volume hiring:

    • 99% of companies did not offer one-way video interviews for candidates.
    • 95% of Manufacturing companies didn’t provide instant interview scheduling.
    • 83% of Healthcare companies didn’t allow candidates to upload resumes via chatbot.
    • 82% of companies did not allow candidates to complete the application through a chatbot or SMS.
    • 79% of Transportation & Distribution companies did not use assessments to screen candidates.

How Organizations are Adopting Technology

Despite gaps, some industries are making strides in adopting AI and automation:

  • 65% of Hospitality & Travel companies allow candidates to complete applications without creating an account (twice as many as other sectors).
  • 54% of Retail and Hospitality & Travel companies ranked as Advanced or Transformational on the maturity scale for overall hiring processes.
  • 40% of companies have chatbots on their career sites to engage candidates.
  • 20% of Retail and Hospitality & Travel companies enable qualified candidates to automatically schedule interviews.

Recommendations for Optimizing High-Volume Hiring

Phenom’s report offers actionable insights and recommendations to help organizations improve hiring processes at scale:

  1. AI-Powered Resume Screening:
    • Implement AI-driven resume screening tools to automatically assess applications and prioritize qualified candidates, reducing manual effort and improving hiring efficiency.
  2. Automated Interview Scheduling:
    • Deploy automated scheduling tools to allow candidates to self-schedule interviews, eliminating scheduling conflicts and speeding up the process, particularly during peak hiring seasons.
  3. AI-Powered Chatbots:
    • Use AI-powered chatbots to handle candidate inquiries, guide them through the application process, and provide personalized responses, improving engagement and reducing drop-off rates.
  4. Mobile-Friendly Applications:
    • Ensure mobile-optimized applications that do not require usernames and passwords and include AI-powered form suggestions. This improves the candidate experience and boosts application completion rates.

Phenom’s State of High-Volume Hiring report underscores the importance of AI and automation in improving the efficiency of high-volume hiring. The recommendations provided in the report offer actionable steps for organizations across industries to stay competitive and optimize hiring processes.

Business Wire
Business Wire
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