Phenom has unveiled its State of High-Volume Hiring: 2025 Benchmarks Report, providing an in-depth analysis of 101 companies across industries like Retail, Hospitality & Travel, Healthcare & Pharmaceuticals, Manufacturing, and Transportation & Distribution. The report reveals the current state of artificial intelligence (AI) and automation adoption in hiring frontline, hourly, seasonal, and high-turnover roles. Despite initial adoption, only 32% of companies demonstrated widespread AI and automation use, highlighting challenges in optimizing high-volume hiring processes.
Key Findings: Current Hiring Process Inefficiencies
- Lack of AI and Automation Adoption:
Many organizations still fail to leverage AI and automation at scale, leading to missed talent goals, higher operational costs, and low employee engagement. Here are notable gaps in high-volume hiring:- 99% of companies did not offer one-way video interviews for candidates.
- 95% of Manufacturing companies didn’t provide instant interview scheduling.
- 83% of Healthcare companies didn’t allow candidates to upload resumes via chatbot.
- 82% of companies did not allow candidates to complete the application through a chatbot or SMS.
- 79% of Transportation & Distribution companies did not use assessments to screen candidates.
How Organizations are Adopting Technology
Despite gaps, some industries are making strides in adopting AI and automation:
- 65% of Hospitality & Travel companies allow candidates to complete applications without creating an account (twice as many as other sectors).
- 54% of Retail and Hospitality & Travel companies ranked as Advanced or Transformational on the maturity scale for overall hiring processes.
- 40% of companies have chatbots on their career sites to engage candidates.
- 20% of Retail and Hospitality & Travel companies enable qualified candidates to automatically schedule interviews.
Recommendations for Optimizing High-Volume Hiring
Phenom’s report offers actionable insights and recommendations to help organizations improve hiring processes at scale:
- AI-Powered Resume Screening:
- Implement AI-driven resume screening tools to automatically assess applications and prioritize qualified candidates, reducing manual effort and improving hiring efficiency.
- Automated Interview Scheduling:
- Deploy automated scheduling tools to allow candidates to self-schedule interviews, eliminating scheduling conflicts and speeding up the process, particularly during peak hiring seasons.
- AI-Powered Chatbots:
- Use AI-powered chatbots to handle candidate inquiries, guide them through the application process, and provide personalized responses, improving engagement and reducing drop-off rates.
- Mobile-Friendly Applications:
- Ensure mobile-optimized applications that do not require usernames and passwords and include AI-powered form suggestions. This improves the candidate experience and boosts application completion rates.
Phenom’s State of High-Volume Hiring report underscores the importance of AI and automation in improving the efficiency of high-volume hiring. The recommendations provided in the report offer actionable steps for organizations across industries to stay competitive and optimize hiring processes.
