Reliance Matrix, a leading technology-driven employee benefits and absence management company, has introduced a significant enhancement to its Text-Back technology. The new Actual Return to Work process improves communication between employees, HR partners, and supervisors, ensuring a seamless return-to-work experience.
Features of the Enhanced ARTW Process
1. Two-Way Text Messaging
- Employees receive two opportunities to confirm their return-to-work date.
- Option to update the return date with a reason for the change.
2. Automated Email Notifications
- Employers receive notifications if an employee does not respond to the text messages.
- Courtesy emails keep HR teams informed of return-to-work updates.
Why This Enhancement Matters
- Increased Efficiency: Reduces back-and-forth emails and voicemails, minimizing administrative delays.
- Employee Preference: 96% of employees in the program opted for text updates, streamlining communication.
- Real-Time Updates: Ensures HR teams and supervisors receive timely and accurate return-to-work information.
- Reduced Workload: Eliminates unnecessary follow-ups and improves data accuracy.
Industry Impact
Reliance Matrix was one of the first to introduce SMS-based leave management solutions, and this latest upgrade further simplifies absence claim communications. As cell phone usage in the U.S. continues to grow, real-time text communication is becoming the preferred method for workforce management.
By leveraging text-based communication and automation, Reliance Matrix’s ARTW process enhances the employee leave experience while improving operational efficiency for employers. This innovation reflects the company’s ongoing commitment to simplifying absence management through cutting-edge technology.
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