RGP (Nasdaq: RGP), a global professional services firm, has named Jessica Block as its Chief Artificial Intelligence Officer, signaling the company’s strategic commitment to embedding AI across operations and client solutions. Block will lead AI initiatives to enhance RGP’s internal capabilities and help clients leverage AI responsibly and effectively.
RGP, a professional services firm known for solving complex business and operational challenges, has announced the appointment of Jessica Block as Chief Artificial Intelligence Officer. In this newly created role, Block will spearhead AI adoption both internally and externally, positioning artificial intelligence as a core driver of operational efficiency, innovation, and client value.
The appointment reflects a broader trend in professional services: firms are increasingly investing in AI leadership to harness technology not just for automation but for strategic insights, problem-solving, and service innovation. At RGP, the role is designed to integrate AI across teams, connect knowledge and innovation, and ensure that new tools are applied responsibly and securely.
Driving AI Across the Organization
Block’s remit extends beyond deploying AI tools. She will focus on building judgment-led capabilities among employees, helping them understand the evolving impact of AI on RGP’s work, clients’ businesses, and the broader market. By connecting AI across teams, RGP aims to scale innovation and leverage collective expertise to tackle a wider range of client problems.
“Jessica brings the leadership, execution ability, and practical perspective to help us do that,” said RGP CEO Roger Carlile. “I have witnessed her lead several businesses through periods of growth and change, and I know she will help us expand our capabilities while strengthening the judgment-led work our clients value most.”
Block’s AI Expertise
Block brings over 20 years of experience across consulting, legal services, technology, and business transformation. Her background includes senior leadership roles at FTI Consulting, where she advised corporate and law firm clients using predictive analytics and automation. She also contributed to the growth of Ankura and led AI transformation initiatives at Factor, guiding Fortune 500 legal departments in applying AI to real-world workflows.
Her hands-on experience spans building, testing, and implementing AI-enabled tools and operational processes, giving her a practical perspective on what AI can—and cannot—deliver in complex enterprise environments.
Strategic Implications for Clients
With AI becoming a foundational element of enterprise operations, RGP’s appointment of a dedicated Chief AI Officer positions the firm to broaden its service offerings. Block will focus on evolving how RGP solves problems for clients, helping them integrate AI responsibly into workflows, and providing forward-looking insights into how AI impacts business strategy and operations.
“This is an important moment for RGP to advance our AI capabilities across the firm in a way that strengthens both how we operate and how we serve clients,” Carlile added.
By emphasizing judgment-led AI rather than pure tool adoption, RGP differentiates itself in a crowded professional services market. The firm aims to combine deep technical expertise with AI-powered insights to deliver outcomes that are practical, secure, and tailored to complex client environments.
Industry Context
Professional services firms are increasingly investing in AI leadership roles to scale expertise, drive innovation, and differentiate service offerings. According to Gartner, nearly 80% of professional services firms expect AI to significantly impact client service delivery by 2027. Block’s appointment aligns RGP with this trend, giving the firm a competitive edge in advising clients on AI integration and operational transformation.
By placing AI at the center of its strategy, RGP is also responding to growing client demand for guidance in responsible AI adoption, data governance, and operational optimization. Firms that combine expertise in AI technology with domain-specific knowledge are increasingly positioned to capture complex engagements that require more than off-the-shelf solutions.
Market Landscape
The professional services market is undergoing a transformation driven by AI adoption. Firms such as Deloitte, PwC, and Accenture have established AI-focused practice areas, reflecting the rising demand for AI-enabled advisory services. RGP’s creation of a Chief AI Officer role mirrors this trend, positioning the company as a leader in practical, judgment-led AI consulting that spans operational and client-facing applications.
Top Insights
- Jessica Block is appointed RGP’s first Chief Artificial Intelligence Officer, emphasizing AI as a core operational and client-facing capability.
- Block brings 20+ years of experience across consulting, legal services, and technology transformation, including AI-enabled workflow and predictive analytics expertise.
- Her role focuses on connecting AI across teams, enabling knowledge flow, and expanding the range of problems RGP can solve for clients.
- The appointment positions RGP to help clients integrate AI responsibly, optimize workflows, and gain forward-looking insights into business and market trends.
- RGP’s approach prioritizes judgment-led AI adoption, differentiating it from competitors focused solely on automation or tool deployment.
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