ScreenXchange, a global leader in technology-driven background screening, has announced the launch of SX Agent SAM (Screening Automation Mate) — a specialized AI voice agent designed to automate outbound verifications across education, employment, and references. SX Agent SAM aims to address critical challenges faced by background verification teams, including high turnaround times, manual errors, and elevated UTV (Unable to Verify) rates.
Why SX Agent SAM is a Game Changer
1. Addressing Industry Pain Points
-
Manual verifications are time-consuming and error-prone.
-
Verification teams struggle with inconsistent follow-ups and global time zone alignment.
-
High UTV rates impact candidate onboarding and client satisfaction.
2. A Purpose-Built AI for BGV
-
SAM is designed exclusively for outbound verification use cases.
-
Trained using ScreenXchange’s proprietary global database of institutions and employers.
-
Built to tackle real-world challenges like complex scheduling, regional compliance, and fraud detection.
Core Features of SX Agent SAM
3. Configurable Logic and Smart Flows
-
Allows client-specific questions and workflow customization.
-
Adapts based on institution-level verification rules.
4. 24/7 Intelligent Outreach
-
Operates across time zones for uninterrupted verification operations.
-
Smart scheduling ensures higher response rates and fewer delays.
5. Compliance and Audit-Readiness
-
Generates transcripts, stores call recordings, and captures verifier metadata.
-
Ensures a clear audit trail, supporting legal and operational compliance.
6. Cost and Efficiency Gains
-
Offers up to 66% cost savings for enterprise-level clients.
-
Automates high-volume, repetitive tasks, freeing up human resources for exception handling.
Global Availability and Integration
7. Secure and Scalable Technology
-
Hosted securely on AWS for global availability.
-
Easily integrates into client systems through secure APIs.
-
Operational in over 160 countries, ensuring wide verification coverage.
Real Impact with Future-Ready Roadmap
8. Built to Learn and Improve
-
Capable of detecting fake credentials through intelligent algorithms.
-
Escalates unresolved cases to human agents automatically.
-
Upcoming features include sentiment analysis and rule-based discrepancy resolution, making SAM adaptive to evolving business needs.
SX Agent SAM is not just another automation tool—it is a transformative force in the background verification industry. With round-the-clock functionality, intelligent workflows, and cost-effective deployment, SAM significantly enhances operational efficiency and compliance precision. As global hiring scales and verification demands grow, ScreenXchange positions SAM as a critical asset in the future of smart HR operations.
