At ServiceNow’s annual customer and partner event, Knowledge 2025, ServiceNow, a leading AI platform for business transformation, and UKG, a leader in AI-first HR, payroll, and workforce management SaaS solutions, unveiled a groundbreaking collaboration. This partnership will leverage AI-driven solutions to supercharge employee productivity and efficiency by integrating UKG People Fabric with ServiceNow’s newly announced AI Agent Fabric.
The collaboration aims to modernize digital employee experiences by streamlining operational and administrative tasks across payroll, workforce management, and HR solutions, ensuring that businesses can scale effectively in today’s fast-paced work environments.
AI-Driven Transformation for Business Operations
The impact of AI on simplifying work processes is profound, offering improvements in productivity and the potential to reimagine jobs. According to the Josh Bersin Company, AI focused on improving existing jobs can lead to productivity improvements between 15% and 50%, and utilizing AI agents for both common and complex tasks can drive productivity improvements of over 300%.
Bill McDermott, chairman and CEO of ServiceNow, shared, “ServiceNow and UKG put people at the heart of every innovation, to create breakthrough experiences in a new era of human-AI collaboration. AI is transforming how businesses operate, adapt faster to change, and deliver value. Together, we’re making sure that every employee, every customer, and every company can put AI to work for people.”
Jennifer Morgan, CEO of UKG, echoed McDermott’s sentiment, stating, “By integrating UKG and ServiceNow’s AI agents into a single, seamless platform, we’re making it possible for our customers to focus on what matters most purpose, progress, and impact.”
Enhancing Employee Experience with AI-Powered Solutions
The AI agents from ServiceNow and UKG will work together as part of AI Agent Fabric, streamlining both simple and complex employee tasks. This collaboration will enhance business agility and employee experience across industries like retail, healthcare, and manufacturing.
Areas of impact include:
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Employee Moments That Matter
Key moments such as onboarding, leaves of absence, internal job changes, and time-off requests will be enhanced by AI agents, working seamlessly to complete complex tasks through a single experience. -
Modernizing Payroll
Manual payroll processes and disconnected systems are increasingly inadequate. The AI-driven solutions from ServiceNow and UKG will provide real-time answers to employee questions and free up payroll teams to focus on strategic initiatives. -
Solving Industry-Specific Needs
The collaboration will offer optimized scheduling, forecasting, absence management, and time management for frontline workers. AI agents will leverage historical data to recommend future forecasts, such as sourcing and procurement predictions based on patterns and scenarios like manufacturing slowdowns.
Strategic Partnership to Drive Workforce Efficiency
Josh Bersin, founder and CEO of The Josh Bersin Company, commented, “ServiceNow and UKG have deep experience in building transformative solutions that drive employee outcomes. Their strategic partnership, with agent-to-agent orchestration, offers organizations a seamless way to deploy AI at scale, driving productivity and growth.”
A New Era of AI-Driven Workforce Management
This collaboration between ServiceNow and UKG marks a major step forward in the world of AI-powered HR solutions. By combining the strengths of both platforms, the partnership aims to create a seamless experience for employees and employers, enhancing workforce efficiency, employee engagement, and ultimately, business success.
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