At the Gartner Digital Workplace Summit, TeamViewer, a global leader in remote connectivity and digital workplace solutions, announced its first integrations with 1E, a pioneer in Digital Employee Experience. Following TeamViewer’s recent acquisition of 1E, these integrations enhance endpoint visibility, IT automation, and remote support, helping enterprises shift from reactive to proactive IT management.
Integrations Enhancing IT Operations
Advanced Endpoint Visibility and Proactive Issue Detection
- TeamViewer’s Device Monitoring now includes 1E’s real-time and historical performance insights, providing deeper endpoint monitoring.
- IT teams can anticipate and resolve potential issues before they disrupt workflows, improving operational efficiency.
Embedded Remote Support for Faster Issue Resolution
- TeamViewer Tensor is now directly integrated into the 1E DEX platform, providing secure, enterprise-grade remote access for IT teams.
- IT professionals can initiate remote support sessions directly from 1E DEX, reducing downtime and eliminating the need to switch between platforms.
- ServiceNow integration: TeamViewer’s remote support capabilities are now embedded into 1E’s ServiceNow workflows, allowing IT teams to take immediate action on critical endpoint issues.
Automated IT Remediation and Enhanced Security
- AI-powered automation reduces the need for manual troubleshooting, ensuring smoother IT operations.
- Enterprise customers benefit from advanced security features such as Conditional Access, policy-based controls, and managed device support, ensuring compliance with IT security standards.
How These Integrations Elevate IT Operations
For enterprises and small to mid-sized businesses (SMBs), these enhancements streamline IT workflows, reduce resolution times, and improve the digital employee experience. By embedding TeamViewer’s secure remote connectivity into 1E’s DEX platform and ServiceNow integration, IT teams gain:
- Real-time endpoint insights for proactive IT troubleshooting
- AI-driven automation that reduces manual interventions
- Seamless remote support directly within the 1E platform
- Enhanced security and compliance for enterprise-grade IT management
These integrations represent a significant advancement in IT operations, reinforcing TeamViewer’s mission to help businesses optimize their digital workplace with intelligent, connected solutions.
Industry Insights and Future Outlook
“These integrations represent a transformative moment for IT teams,” said Mei Dent, Chief Product and Technology Officer at TeamViewer. “By combining TeamViewer’s best-in-class remote connectivity with 1E’s real-time monitoring and automated remediation, we enable enterprises to resolve issues faster, improve productivity, and drive seamless digital experiences. This is just the beginning of our vision to revolutionize the digital workplace through AI, automation, and secure connectivity.”
As TeamViewer continues expanding its AI-powered IT solutions, future developments will focus on advanced automation, deeper analytics, and improved remote collaboration, further enhancing enterprise IT efficiency and employee satisfaction.
