TeamViewer, a global leader in remote connectivity and digital workplace solutions, introduces TeamViewer Smart Service, a cutting-edge after-sales support solution tailored for Original Equipment Manufacturers (OEMs) in industries like industrial manufacturing, agriculture, healthcare, and professional electronics. This solution integrates software and hardware support into one platform, enhancing operational efficiency, minimizing downtime, and addressing the growing need for skilled workers in the manufacturing sector.
1. Addressing Manufacturing Challenges
- Unplanned Downtime Costs: According to Deloitte, unplanned downtime costs the manufacturing industry over $50 billion annually, exacerbating operational and financial losses.
- Workforce Shortages: The sector faces a projected shortfall of 2.1 million skilled workers by 2030, leading to an economic loss of more than $1 trillion.
- TeamViewer’s Smart Service: The solution combines remote access and augmented reality (AR) to provide operational technology (OT)-focused troubleshooting, minimizing downtime and improving service efficiency.
2. Key Features of TeamViewer Smart Service
- AR-Powered Remote Assistance: Enables expert-guided problem resolution for physical machine defects and software issues.
- Secure Remote Machine Access: Remote software resolution, even in complex OT environments, with VPN extension and port forwarding for seamless, secure connectivity.
- Live Captions & Translation: Real-time language translation and captioning during remote calls enhance communication, especially in noisy environments or when there are language barriers.
- Comprehensive Documentation: Automatic transcriptions of troubleshooting sessions for building a knowledge base and accelerating future issue resolutions.
3. Benefits for Manufacturers
- Improved Response Times: Fast and reliable troubleshooting through remote support reduces downtime.
- Cost Reduction: Lowers the need for travel, reducing operational costs while meeting environmental and ESG goals.
- Proactive Service Model: Transition from reactive to proactive service, improving operational productivity and reducing response times.
4. Industry Applications
TeamViewer Smart Service is designed for a wide range of industries, including:
- Industrial Manufacturing
- Agriculture
- Healthcare
- Professional Electronics
TeamViewer Smart Service offers manufacturers an integrated and proactive solution to overcome the critical challenges of unplanned downtime, skilled workforce shortages, and the need for efficient, reliable after-sales support. By leveraging augmented reality, secure remote access, and real-time communication features, this solution not only improves operational efficiency but also aligns with modern environmental and sustainability goals.
