The Josh Bersin Company has announced the integration of its 25 years of HR industry intelligence into ServiceNow’s Now Assist, marking the first-ever enrichment of a third-party enterprise AI tool with world-class HR data and expertise. This strategic integration, called Galileo, enhances the Now Assist experience for ServiceNow’s 2,000 global organizations, making HR industry best practices, research, and data available in real-time.
Features of the Galileo Integration
1. Enhanced AI Assistance 24/7
ServiceNow users with HR Service Delivery Pro Plus or Enterprise Plus can now access expert HR guidance 24/7, improving decision-making and streamlining HR processes by embedding best practices directly within workflows.
2. Trusted HR Expertise
Galileo includes decades of HR thought leadership and data from leading content partners, offering HR teams instant access to people, talent, and workforce strategy insights without disrupting their existing technology stack.
3. Seamless Integration into Existing HR Systems
This integration allows HR teams to access expert guidance without the need to add new systems, undergo extensive training, or deal with time-consuming technical reviews or data privacy concerns.
4. Simplified AI Strategy
By incorporating expert intelligence into existing enterprise systems, organizations no longer need to manage multiple external AI sources, optimizing AI agent strategies across departments.
Strategic Benefits for Organizations
The Galileo integration brings trusted HR knowledge directly into ServiceNow’s Now Assist, democratizing access to valuable insights. This collaboration ensures that HR teams can make informed, fast decisions that drive business transformation without adding new technologies or systems.
Brett Tearney, VP of HR Service Delivery Product Management at ServiceNow, emphasizes that data accessibility is key to driving business transformation, and the integration with Galileo allows HR teams to access accurate, real-time information seamlessly.
The Evolution of Galileo
Galileo’s integration with ServiceNow Now Assist is a part of a broader strategic push by The Josh Bersin Company to provide organizations with enhanced HR capabilities through AI-powered tools. Recent innovations include:
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Galileo Mercury (April 2025) with a new reasoning model and additional tools like Consultant Mode and Intelligent Benchmarking.
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General availability for individuals and small teams via Galileo Professional (October 2024).
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A partnership with Visier, Oyster, and Heidrick & Struggles for embedded insights.
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Over 200 organizations and thousands of active users worldwide benefiting from Galileo’s enterprise-level capabilities.
The integration of The Josh Bersin Company’s Galileo into ServiceNow Now Assist represents a significant leap in AI-powered HR assistance. By offering 24/7 access to HR expertise and best practices within existing workflows, this collaboration is helping HR teams make smarter decisions and drive transformation across their organizations.
