WEX, a global leader in commerce platforms, has announced the launch of two new AI-powered tools, Benefit Assistant and BeneFITwise Premier, as part of a pilot program within its My Benefit Express platform. These innovative capabilities aim to empower employees with personalized insights while alleviating the administrative burden on HR teams.
Timed with the open enrollment season, these tools highlight WEX’s focus on leveraging AI to enhance benefits administration and improve employee decision-making.
WEX’s AI-Powered Enhancements
- Benefit Assistant with GenAI
- A dynamic AI agent offering 24/7 interactive support for over 1,500 benefits-related topics.
- Assists employees with tasks like:
- Enrolling in health and voluntary benefits.
- Adding dependents or changing life event details (e.g., marriage or childbirth).
- Navigating complex plan details with human-like, jargon-free explanations.
- Reduces HR inquiries, freeing up teams for strategic priorities.
- BeneFITwise Premier
- AI-powered decision-support tool that uses individualized health claims data to provide year-round financial insights.
- Helps employees:
- Select the most suitable plans based on personal healthcare and financial needs.
- Maximize benefits utilization through targeted communications.
- Proactively engages employees to drive satisfaction and retention while lightening HR workloads.
Key Features and Benefits
- Employee Empowerment:
- Provides actionable insights to make informed decisions about health and voluntary benefits.
- Enhances year-round engagement, improving plan utilization and satisfaction.
- HR Team Support:
- Reduces inquiries with robust self-service options.
- Allows HR to focus on strategic initiatives rather than routine administration.
- Security and Compliance:
- All features are HIPAA-compliant, ensuring secure data handling.
Leadership Insights
- Karen Stroup, Chief Digital Officer, WEX:
“WEX’s AI pilots reflect our commitment to solving customer challenges with cutting-edge technology. Employers want to enhance employee well-being and retention while reducing HR strain, and these tools help achieve that.” - Robert Deshaies, Chief Operating Officer, Benefits, WEX:
“Our goal is to simplify benefits administration and enhance employee well-being with responsible AI investments. These pilots demonstrate our dedication to that mission.”
WEX’s Benefit Assistant and BeneFITwise Premier pilots signify a transformative step in benefits administration. By integrating generative AI within its My Benefit Express platform, WEX is poised to deliver unparalleled value to employers and employees alike, creating a seamless, efficient, and secure benefits experience.
