Zoom Communications, Inc. has launched Zoom Workplace for Frontline, a specialized mobile-first solution designed to empower frontline workers and managers with advanced communication, task management, and AI capabilities. The new offering brings the power of Zoom’s AI Companion to industries where shift-based work and on-the-go communication are critical—including retail, manufacturing, healthcare, and emergency services.
A Purpose-Built Solution for the Frontline Workforce
According to Zoom, frontline workers represent over 80% of the global workforce, yet are often underserved by enterprise communication tools. Zoom Workplace for Frontline aims to change that by combining real-time communication, intuitive work management features, and intelligent automation into a single mobile platform for paid Zoom account users.
“Our mission of delivering an AI-first open work platform isn’t just limited to knowledge workers,” said Smita Hashim, Chief Product Officer at Zoom. “Zoom Workplace for Frontline empowers frontline workers to stay connected, access critical information on the go, and streamline daily tasks—ultimately fostering a more engaged, productive, and connected workforce.”
Features of Zoom Workplace for Frontline
On-Shift Communication Tools
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Real-time activity feed: Delivers updates, resources, and shift-critical communications directly to the mobile app.
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Auto-generated shift chat groups: Automatically creates relevant group chats based on shift schedules, eliminating manual setup.
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Push-to-talk: Enables instant, walkie-talkie-style voice communication with a single tap.
Work Management Capabilities
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Shift swapping: Allows workers to initiate and approve shift changes within the app.
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Zoom Tasks integration: Simplifies task assignment, tracking, and status updates.
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Shift summaries: Summarizes key conversations, unresolved tasks, and attendance for smoother shift transitions.
Zoom AI Companion
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Automatic shift reports: AI-generated summaries covering tasks, discussions, and attendance streamline shift handoffs.
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Smart search: Natural-language search powered by AI for retrieving company-specific knowledge and operational data.
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Multilingual chat translation: Automatically translates chat messages into the user’s preferred supported language for seamless communication across diverse teams.
Reinforcing Workforce Connectivity and Productivity
With the launch of Zoom Workplace for Frontline, the company continues to expand beyond traditional video conferencing, positioning itself as a key player in AI-powered productivity tools for both knowledge and frontline workers. The platform is designed to reduce operational friction, enhance team collaboration, and ultimately deliver a more agile and connected workforce.
Zoom’s move to address the specific needs of frontline workers underscores a growing recognition in the tech industry: productivity solutions must evolve to support the real-world, on-the-ground demands of shift-based roles. With its AI Companion and intuitive mobile interface, Zoom Workplace for Frontline is a timely innovation aimed at transforming frontline workforce engagement, communication, and efficiency.
