HP Inc., has announced a series of advancements in its workforce solutions division, designed to help companies foster growth through more personalized and fulfilling employee experiences. As organizations navigate the intersection of AI and flexible work environments, HP’s latest innovations aim to enhance productivity and employee satisfaction while supporting IT managers in optimizing workplace performance.
HP’s New Workforce Solutions Offerings
1. Expansion of the Workforce Experience Platform
- Overview: HP is expanding access to its Workforce Experience Platform, providing IT managers with advanced tools and data to maintain employee connectivity and productivity.
- Features:
- Monitoring and management of both printer performance and PCs at scale.
- AI-powered fleet management to reduce IT support tickets.
- Employee sentiment analysis for proactive recommendations and anomaly detection.
2. Managed Collaboration Services
- Global Availability: HP’s Managed Collaboration Services are now available globally, offering enhanced monitoring solutions to resolve IT incidents before they impact employees.
- Proactive Resolution: By addressing issues early, companies can reduce downtime and ensure seamless remote or in-office operations.
3. Out-of-Band Remediation Service
- Unique Offering: HP launched a groundbreaking out-of-band remediation service, which provides remote support for complex PC issues, even if the device is unable to boot.
- Availability: This service will be available later in 2024 across North America and the EU, catering to the needs of hybrid and remote workers who require consistent support regardless of location.
Dave Shull, President of HP Workforce Solutions, emphasized the importance of AI and flexible work, stating, “We are at the intersection of two major trends—AI and flexible work—and both are having a profound impact on our lives. Our Future-Ready portfolio of software and solutions helps guide companies through this shift.”
4. HP Proactive Insights Customers
- No Extra Cost: New and renewing HP Proactive Insights customers in the U.S. will receive access to the Workforce Experience Platform at no additional cost, allowing businesses to leverage AI-driven insights to boost employee productivity and well-being.
HP’s latest advancements in workforce solutions are tailored to meet the evolving needs of today’s hybrid workforce. By integrating AI-driven insights, proactive support, and advanced monitoring, HP ensures companies can enhance employee experiences, optimize productivity, and offer robust IT support regardless of whether employees are in the office or working remotely.
