The Josh Bersin Company, a trusted HR advisory firm, unveils key insights into AI’s real impact in HR, moving beyond time-saving benefits to showcase its influence on employee experience, effectiveness, and productivity. The study, leveraging data from SAP-powered AI tools, confirms that AI is not replacing employees but enabling them to become more efficient and empowered superworkers.
AI-Driven Achievements in HR
AI implementation in HR has led to measurable improvements, including:
- Enhanced Employee Search Efficiency: AI copilots improve response times by 95%.
- Career Growth & Satisfaction: AI-driven career assistants boost employee satisfaction with career opportunities by 25%.
- Better Role Matching & Reduced Bias: AI-powered project and role matching increases skill alignment by 30% and reduces bias in candidate selection by 25%.
- Performance Enhancement: AI-based skill inference from performance data results in a 25% improvement in overall employee performance.
These findings align with the growing trend of AI-driven superworkers, as previously identified by the Josh Bersin Company.
How Companies Benefit from AI in HR
The study highlights how SAP customers and HR teams are evolving into AI-powered superworkers. Key insights include:
- AI adoption enhances HR services without workforce reductions.
- Employees and candidates experience the highest impact.
- Other beneficiaries include HR professionals, recruiters, HR business partners, frontline HR teams, and learning & development specialists.
AI-Driven Use Cases in HR
Organizations embedding AI into HR workflows benefit in several ways:
- Efficiency & Automation: AI streamlines HR transactions, such as leave requests, benefits enrollment, and expense approvals.
- Improved Hiring & Candidate Experience: AI reduces hiring time and enhances candidate engagement.
- Better Hiring Decisions: AI helps improve the quality of hires and reduces unconscious bias.
- Talent Mobility & Retention: AI supports internal mobility by aligning employees with suitable roles based on their skills.
AI-Enabled HR Tools Transforming Workflows
AI is seamlessly integrated into daily HR functions, enabling:
- AI-powered HR assistants for quick information retrieval.
- Conversational AI to simplify HR transactions using Generative AI.
- Personalized career goal-setting based on employee aspirations.
- AI-driven skill recommendations to support career growth.
Expert Insights on AI’s Business Impact
Kathi Enderes, SVP Research, Josh Bersin Company:
- AI is not just about automation but empowering employees to be more effective.
- Businesses use AI to solve challenges and improve outcomes.
- AI copilots and talent intelligence hubs are transforming HR at scale.
Josh Bersin, CEO, The Josh Bersin Company:
- AI is actively improving employee performance and productivity.
- AI-driven HR strategies enhance employee experience and workforce efficiency.
- Even a 0.25% productivity gain per employee can lead to significant financial impact in large organizations.
As AI adoption in HR accelerates, businesses are leveraging AI not just for automation but to enhance employee experience, improve hiring, and drive overall productivity. The insights from SAP-powered AI tools highlight how AI is creating superworkers, transforming HR, and ensuring AI serves as an enabler rather than a replacement for human talent.
