TeamViewer Named Leader in 2025 Gartner Magic Quadrant for DEX Management Tools

TeamViewer has been recognized as a Leader in the 2025 Gartner® Magic Quadrant™ for Digital Employee Experience (DEX) Management Tools, following its strategic acquisition of 1E. This accolade underscores TeamViewer’s strong execution and vision in delivering intelligent, autonomous digital workplace solutions.

1. Gartner Recognition and Market Position

   • TeamViewer ranked among the top three highest scoring vendors across all DEX use cases.

   • Gartner evaluated vendors based on their ability to execute and completeness of vision in the DEX management space.

   • Mark Banfield, COO of TeamViewer, highlighted the importance of this recognition in reflecting customer trust and the company’s commitment to evolving digital workplace solutions.

2. Impact of 1E Acquisition

   • The early 2025 acquisition of 1E brought advanced autonomous DEX technology into TeamViewer’s portfolio.

   • Integration of 1E’s capabilities enhanced TeamViewer DEX’s product features and market strength.

   • This combination elevated TeamViewer’s ability to deliver real-time issue identification, resolution, and prevention across millions of endpoints.

3. TeamViewer DEX Platform Capabilities

   • Autonomous remediation and AI-driven sentiment analysis improve operational efficiency.

   • The platform lowers IT costs while enhancing employee digital experiences.

   • IT teams can proactively manage device and experience issues with greater speed and accuracy.

4. Expansion of Product Portfolio

   • Introduction of DEX Essentials for small and mid-sized businesses brings enterprise-grade experience management to a wider audience.

   • TeamViewer ONE offers an integrated solution combining remote connectivity, device management, intelligent automation, and DEX capabilities.

   • This convergence streamlines IT management across traditional and specialized devices, promoting smarter and more human-centric digital workplaces.

5. Future Outlook and Innovation

   • TeamViewer plans to continue evolving its platform to cover the full digital workplace spectrum.

   • The focus remains on creating responsive, productive, and engaging employee experiences at scale.

6. Trademark and Disclaimer Notice

   • Gartner’s Magic Quadrant does not endorse any vendor or product and reflects Gartner’s research opinions.

   • Registered trademarks and disclaimers related to Gartner are acknowledged.

TeamViewer’s recognition as a Leader in Gartner’s 2025 Magic Quadrant for Digital Employee Experience Management Tools validates its strategic growth and innovation in autonomous DEX technology. With expanded product offerings and AI-driven insights, TeamViewer is well positioned to simplify IT operations and enhance digital workplace experiences worldwide.