Interact, the EX platform trusted by leading global workplaces, is rolling out a suite of new features designed to make employee communication faster, smarter, and more connected. The launch marks another milestone for the company, which recently won the King’s Award for Enterprise, earned a Leader spot in IDC’s Worldwide Employee Experience for Integrated Employee Workspaces 2025, and picked up 13 G2 awards including High Performer: Enterprise.
“The workplace has changed, and the tools for creating a connected employee experience must evolve,” said Simon Dance, CEO of Interact. “We’re moving beyond the age of top-down messaging and into a future of instant answers and employees empowered to self-serve.”
What’s New in Interact’s EX Platform
The upgrade brings a mix of AI, collaboration, and sustainability-driven features:
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AI Search Assistant: A federated, chatbot-style search across SharePoint, Google Drive, ServiceNow, and more. It delivers contextual answers instantly, reducing HR/IT ticket volume and empowering employees with 24/7 self-service.
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Classified Ads: A workplace marketplace for buying, selling, and exchanging items—aligning with sustainability values while boosting employee connection.
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Editorial Calendar: A centralized view for all campaigns, helping comms teams coordinate content, avoid message overload, and plan cross-team distribution.
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Auto-Translations: Pages and emails are instantly translated into multiple languages at save time—accelerating global comms and cutting out manual translation bottlenecks.
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Mobile Chat (paid add-on): Direct, secure 1-on-1 or group chat within the app, designed especially for frontline workers who need quick access to colleagues and leaders without using personal numbers.
Why It Matters
For internal comms leaders, the biggest pain points—information overload, fragmented tools, language barriers, and support ticket bloat—are front and center. Interact’s updates aim to streamline operations by offering AI-powered knowledge access, scalable global comms, and more engaging workplace interactions.
Kelli Newman, Director of Internal Communications at Piedmont Healthcare, summed it up:
“The new features—especially the editorial calendar and enhanced email newsletters—will streamline content planning, strengthen cross-team collaboration, and improve messaging strategy and timing. I’m excited to boost productivity and keep our team members informed, connected and empowered.”
The Bigger Picture
Employee Experience Platforms are moving fast toward AI-driven, all-in-one hubs, and Interact’s new capabilities position it directly against rivals like Workplace from Meta, Microsoft Viva, and Firstup. With this release, the company is signaling that EX is no longer just about intranets—it’s about creating a living, AI-enhanced workspace that connects employees to knowledge, culture, and each other.
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