Enterprises struggling to keep employees productive in a complex digital workplace now have a new ally. GoTo, a cloud communications and IT leader, and Nexthink, a specialist in Digital Employee Experience (DEX) management, announced a strategic partnership to streamline IT support through a deeper integration of their platforms.
The new integration connects LogMeIn Rescue, GoTo’s enterprise-grade remote support tool, with Nexthink Infinity, enabling IT teams to go from detection to resolution without switching platforms. AI-enhanced Rescue sessions can now launch directly from Nexthink, using real-time data to resolve issues faster, minimize downtime, and improve employee satisfaction.
Smarter, Faster IT Support
“By uniting Nexthink’s real-time digital experience insights and automation with Rescue’s secure, AI-powered remote support, we’re helping IT teams and GSI partners resolve issues faster, prevent problems proactively, and deliver the exceptional digital experiences employees expect,” said Kaushik Shah, VP Technology Alliance at Nexthink.
The integration allows IT teams to leverage actionable insights and analytics throughout every support session. Over time, AI-generated trends will accelerate problem resolution and help organizations refine IT strategies, prevent recurring issues, and scale knowledge across the enterprise.
A Partnership Built for Enterprise Scale
For Global System Integrators and large enterprises, the combination of Nexthink and GoTo means less platform hopping, fewer service disruptions, and a more intelligent approach to digital workplace management. “The integration will empower enterprises and our GSI partners with an easy-to-use solution that maximizes productivity and transforms every support interaction into a strategic asset,” said Joseph George, GM of IT Solutions Group at GoTo.
HCLTech’s Nikhil Singh added that the partnership delivers a forward-looking solution, turning support interactions into actionable insights, boosting technician efficiency, and enhancing the overall digital experience for employees.
The Bigger Picture
The collaboration between GoTo and Nexthink reflects a broader trend in IT: combining real-time employee experience monitoring with AI-driven support to not only resolve incidents faster but also prevent them. For enterprises juggling hybrid workforces, multiple SaaS platforms, and complex IT infrastructures, integrated solutions like this can translate directly into higher productivity, lower IT costs, and happier employees.
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Business Wire, a Berkshire Hathaway company, is the global leader in press release distribution and regulatory disclosure. Public relations, investor relations, public policy and marketing professionals rely on Business Wire for secure and accurate distribution of market-moving news and multimedia. Founded in 1961, Business Wire is a trusted source for news organizations, journalists, investment professionals and regulatory authorities, delivering news directly into editorial systems and leading online news sources via its multi-patented NX network. Business Wire’s global newsrooms are available to meet the needs of communications professionals and news media worldwide.
