Three months after promoting its AI-powered features, TeamViewer is already seeing major traction. The global leader in digital workplace and remote connectivity solutions reports that its TeamViewer AI offering has automatically summarized more than 270,000 IT support sessions—a sign that AI in enterprise support isn’t hype; it’s happening.
From August to October 2025, session summaries grew 4x compared with the prior three months, driven by nearly 10,000 customers using the new features. In that same period, active users jumped 400%, and the number of customers using TeamViewer AI features climbed 60% month-over-month.
Those numbers paint a clear picture: automation is taking over the least-loved part of IT support—documentation.
Efficiency at Scale
According to TeamViewer, customers are saving 5–10 minutes of documentation work per ticket and resolving issues up to 25% faster thanks to AI-generated session summaries. That’s not just incremental efficiency—it’s the kind of ROI that can translate into hours of regained productivity across IT departments.
The feature automatically summarizes support sessions, capturing key troubleshooting steps and outcomes, freeing technicians from manual notes while maintaining compliance and traceability.
Building on a Massive Data Foundation
With 645,000+ paying customers, 1 billion annual remote connections, and telemetry data from millions of devices, TeamViewer has the raw materials to keep its AI sharp. This data feeds into its Digital Employee Experience (DEX) and real-time device management capabilities—areas where AI automation and predictive insights can make measurable business impact.
That edge could position TeamViewer as a serious player in agentic AI for IT support, an emerging market focused on autonomous problem-solving systems that don’t just detect issues but fix them.
From Reactive to Autonomous
“Over the last 20 years, TeamViewer has become synonymous with secure remote connectivity and support,” said Mei Dent, TeamViewer’s Chief Product & Technology Officer. “By integrating 1E’s auto-remediation capabilities and evolving our business to become proactive and autonomous, we’re building the go-to company for IT support and endpoint management in the era of agentic AI.”
With AI already embedded in its DEX platform, TeamViewer’s next act seems clear: turn IT support from a reactive process into an autonomous, self-healing system. If the adoption metrics are any indication, customers are more than ready for it.
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