Alight is ending the year on a high note. The cloud-based HCM and services provider scored top 5 placements in both User Experience and Vendor Satisfaction in the enterprise category of Sapient Insights Group’s 28th Annual HR Systems Survey Report—one of the industry’s most trusted and data-rich assessments.
The recognition positions Alight among the most effective platforms for large employers looking to modernize benefits, improve employee experience, and drive measurable outcomes in well-being and productivity.
Sapient’s annual report—now in its 28th year—remains the longest-running and only fully independent benchmark of HR technology performance. This year’s edition drew data from 4,670 organizations worldwide and referenced 1,000 HR tech vendors, providing one of the clearest pictures of what tools HR leaders actually rely on.
Why Alight Ranked Highly
According to Sapient’s Chief Research Officer Stacey Harris, Alight’s platform stood out because it blends compliance reliability with advanced analytics and personalized engagement tools—a combination increasingly essential in a benefits market defined by complexity and rising employee expectations.
Survey comments cited Alight’s expertise in managing complicated benefits strategies and wellness resources, as well as its ability to connect insights to tangible business results. In a crowded HR tech market where many vendors promise consumer-grade experiences but few truly deliver, Alight appears to be hitting the fundamentals that matter to enterprise buyers.
That demand is growing. Alight’s own 2025 Employee Mindset Study found that 64% of employees with comprehensive workplace benefits report an exceptional employee experience, compared to just 44% of those without full benefits—reinforcing the connection between employee well-being, retention, and organizational performance.
What It Means for Employers
Alight’s placement signals strong validation for its Worklife® platform, which aims to bring together benefits, payroll, and well-being into a single, personalized hub. For HR leaders, the survey results translate into lowered risk, proven outcomes, and a modern experience employees can actually navigate—three metrics that often separate successful benefits programs from stagnant ones.
“These top 5 rankings are a testament to the dedication of our teams and the ongoing innovation behind Alight Worklife,” said Rob Sturrus, Chief Client Officer at Alight. “We’re committed to helping organizations deliver meaningful benefits experiences that support employee wellbeing and long-term business outcomes.”
With enterprise buyers increasingly scrutinizing vendors on transparency, interoperability, and personalization, Alight’s placement reinforces its position as a reliable player in an evolving benefits landscape.
Industry Context: A Competitive but Fragmented Market
The HR tech stack—benefits especially—tends to be fragmented. Employers often juggle multiple vendors, employee portals, and workflows patched together through integrations that aren’t always seamless.
Sapient’s report continues to be a bellwether for which providers break through the noise. In a year where companies are tightening budgets, the vendors scoring highest in real-world user satisfaction tend to win the long game.
Alight’s recognition signals more than strong product-market fit—it suggests the company is executing well at a time when employers need stability, smarter automation, and higher-quality employee experiences.
Join thousands of HR leaders who rely on HRTechEdge for the latest in workforce technology, AI-driven HR solutions, and strategic insights
Business Wire, a Berkshire Hathaway company, is the global leader in press release distribution and regulatory disclosure. Public relations, investor relations, public policy and marketing professionals rely on Business Wire for secure and accurate distribution of market-moving news and multimedia. Founded in 1961, Business Wire is a trusted source for news organizations, journalists, investment professionals and regulatory authorities, delivering news directly into editorial systems and leading online news sources via its multi-patented NX network. Business Wire’s global newsrooms are available to meet the needs of communications professionals and news media worldwide.
