Happiest Minds Technologies (NSE: HAPPSTMNDS) is stepping up the enterprise support game with ELAIRA, an intelligent digital co-worker built to transform RUN operations. The platform integrates seamlessly with the company’s ELLIPSE 2.0 proactive operations intelligence suite, offering faster resolutions, better compliance, and long-term cost optimization.
ELAIRA, short for Empowered & Logical Agentic AI-assistance with Retrieval Augmentation, delivers conversational self-service in Microsoft Teams, supports multiple languages, and leverages advanced Agent Assist features to help L1 and L2 teams accelerate resolutions with precision. Its agentic RAG framework provides citation-backed, validated responses while orchestrating complex multi-step workflows using AI.
Designed for regulated environments, ELAIRA meets pharma-grade standards, including GxP, 21 CFR Part 11, EU Annex 11, and ALCOA+. The unified dashboard gives leaders real-time insights into SLA performance, compliance posture, and operational value metrics.
The platform promises measurable efficiency gains:
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Up to 40% Tier-1 ticket deflection
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50% reduction in average handling time for L1 and L2 teams
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20% improvement in First Contact Resolution
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Significant drop in repeat incidents
Collectively, these improvements translate into substantial three-year TCO savings.
“ELAIRA infuses AI into enterprise support, delivering productivity gains across the software lifecycle,” said Joseph Anantharaju, Co-Chairman & CEO, Happiest Minds. “Its pharma-grade design and AI capabilities are set to redefine RUN operations.”
Jaganath Ram Shankar, SVP IMSS, added, “Our Agentic AI & RAG-powered assistant shifts Cloud and Infrastructure support from reactive troubleshooting to proactive intelligence, providing engineers the right answer the first time.”
Sridhar Mantha, CEO of GenAI Business Services, emphasized, “ELAIRA enables seamless collaboration between humans and human-like digital assistants, ensuring compliance, speed, and intelligence in every interaction—the future of RUN operations.”
As enterprises increasingly turn to AI-driven support, ELAIRA positions Happiest Minds at the forefront of intelligent, compliant, and scalable digital workforce solutions, rivaling other AI co-worker platforms in the market.
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