Mercyhealth, a multi-regional health system serving 55 communities across northern Illinois and southern Wisconsin, has seen a 5.1% revenue uplift and a 50% reduction in accounts receivable (A/R) days after automating high-volume claims across 10 specialties. The health system achieved these results by deploying Arintra, a GenAI-native medical coding platform designed to streamline claims processing and optimize coder productivity.
Addressing a National Coding Shortage
As Mercyhealth expanded to over 200 care locations, the demand on its coding team quickly outpaced available resources—a challenge amplified by a nationwide shortage of medical coders. By automating repetitive claims, Arintra freed coders to focus on higher-value, complex work, effectively supplementing over eight full-time coders.
“With a new AI solution, it’s natural to fear how technologies could affect your job,” said Kelly Pierson, CPC, CRC, Director of Coding and Clinical Documentation Integrity at Mercyhealth. “Instead of diminishing confidence, Arintra empowered our coders. They now address complex claims, educate providers on documentation gaps, and collaborate on revenue integrity projects.”
AI Delivers Predictable, Compliant Revenue Cycles
High claim volumes combined with staffing shortages often lead to delays, errors, and lost revenue. At Mercyhealth, Arintra now processes over 50,000 claims per month, standardizing coding practices across specialties. This reduces variability, strengthens compliance, and ensures more consistent revenue cycle operations.
“Coders have long acted as firefighters, fixing denials after the fact,” said Nitesh Shroff, CEO and Co-Founder of Arintra. “With AI, claims are coded correctly the first time, reducing downstream issues and creating a predictable, sustainable revenue cycle.”
Empowering Coders and Investing in Expertise
Automation has also enabled Mercyhealth to invest in its workforce. Freed from repetitive tasks, coders can now participate in certification programs sponsored by the health system, deepening expertise in auditing, compliance, and provider education.
The result is a dual win: financial performance improves while coders are empowered, retaining talent and building institutional knowledge—critical in an industry facing widespread staffing pressures.
As health systems nationwide grapple with coder shortages and increasing claim volumes, Mercyhealth’s experience highlights how AI-powered coding platforms like Arintra can drive measurable results, strengthen compliance, and enhance workforce satisfaction.
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