In an industry defined by labor shortages, burnout, and rising demand, Angels on Call Homecare is being recognized for doing something both simple and difficult: treating caregivers like skilled professionals worth investing in.
The New York–based homecare provider has been named Best in Class Employer by Caregivers of New York, an award that recognizes organizations demonstrating exceptional commitment to caregiver recognition, professional development, and clinical support. The designation highlights Angels on Call’s long-term strategy of building a caregiver-first culture in a sector where frontline workers are too often viewed as interchangeable.
At a time when homecare agencies are struggling to attract and retain talent, the award positions Angels on Call as a counterexample—and potentially a blueprint—for how employment practices directly impact quality of care.
Why employer recognition matters in homecare right now
Homecare sits at the center of several converging pressures: an aging population, increased acuity in home-based care, and a workforce facing chronic understaffing. While technology and reimbursement models get much of the attention, workforce stability remains the industry’s most persistent constraint.
That’s what makes the Best in Class Employer designation noteworthy. Rather than focusing on growth metrics or patient volume, the award centers on how organizations support the people delivering care every day—through recognition, training, and clinical infrastructure.
Caregivers of New York, the organization behind the award, was created specifically to spotlight excellence in caregiving through storytelling, community recognition, and social engagement. Its Best in Class Employer Award is reserved for agencies that treat caregivers as professionals with careers, not just shifts to fill.
A recognition culture designed to be continuous—not symbolic
One of the key factors behind Angels on Call’s recognition is its intentional approach to employee appreciation.
Rather than relying on annual awards or generic praise, the organization has built a multi-layered recognition program that operates year-round. Care Professionals are acknowledged for more than attendance or tenure; recognition extends to compassion, teamwork, innovation, and measurable impact on clients’ lives.
This values-based approach matters in homecare, where emotional labor is high and wins are often invisible. By recognizing caregivers consistently—and for the quality of their work—Angels on Call reinforces accountability while strengthening engagement.
The results show up in retention and satisfaction. The company reports strong engagement metrics and has earned multiple national Employer of Choice distinctions, along with high ratings across caregiver and client surveys. In an industry where turnover is often treated as inevitable, those outcomes suggest a deliberate cultural investment is paying off.
Training beyond compliance: MCA and NMA programs
Training is another area where Angels on Call diverges from industry norms.
Most homecare agencies focus on meeting minimum regulatory requirements. Angels on Call has gone further, developing proprietary advanced training pathways that create real specialization and career progression for caregivers.
Two programs stood out to Caregivers of New York:
Memory Care Angel (MCA)
This specialized pathway focuses on dementia and Alzheimer’s care, emphasizing person-centered approaches, communication strategies, and behavioral support. The program equips caregivers to manage complex cognitive conditions with empathy and clinical understanding—skills increasingly in demand as dementia diagnoses rise.
Neuro-Mobility Angel (NMA)
Designed for caregivers supporting individuals with Parkinson’s disease and mobility challenges, this program integrates movement safety, disease-specific care techniques, and functional support. It reflects a growing need for specialized neuro-care in home settings, where patients are often managing progressive conditions.
What’s notable isn’t just the content of these programs, but their intent. They provide caregivers with confidence, competence, and clear pathways for advancement, countering the perception that homecare roles are dead ends rather than professions.
Clinical support as a differentiator—not an afterthought
Another pillar of Angels on Call’s Best in Class recognition is its clinical support infrastructure.
Care Professionals operate with access to registered nurse case management, ongoing education, and responsive leadership support. This ensures caregivers are never left to navigate complex care situations alone—a common issue in decentralized homecare models.
From a quality-of-care perspective, this structure improves safety and personalization. From a workforce perspective, it reduces stress and uncertainty, particularly for caregivers supporting clients with higher acuity needs.
In an environment where agencies often stretch clinical resources thin, Angels on Call’s model reflects a belief that caregiver support and patient outcomes are inseparable.
Leadership perspective: care quality starts with caregiver support
Company leadership has been explicit about this philosophy.
Vice President Eric Dalton framed the award as validation of a core belief: when caregivers are supported, educated, and valued, the quality of care delivered to clients and families improves alongside them.
That view aligns with a growing body of research linking caregiver engagement to patient satisfaction, safety, and continuity of care. It also challenges a long-standing industry habit of treating labor as a cost center rather than a value driver.
Why Caregivers of New York took notice
Caregivers of New York focuses on elevating caregiving as a profession through recognition and visibility—primarily via its growing social media community. Its awards are designed to highlight employers that are actively reshaping what it means to work in care.
According to Morgan Kelly, Recognition Program Director, Angels on Call stood out for its intentional, systemic investment in caregivers across recognition, training, and clinical oversight. That combination—rather than excellence in just one area—was central to the Best in Class designation.
In other words, Angels on Call didn’t win for isolated programs. It won for building an ecosystem that supports caregivers holistically.
Implications for the broader homecare industry
The significance of this award extends beyond one organization.
Homecare agencies across the country are competing for the same limited workforce. Wages matter, but they are no longer sufficient on their own. Caregivers are increasingly evaluating employers based on training, respect, growth opportunities, and support.
Angels on Call’s recognition suggests that employer brand is becoming a competitive differentiator in homecare—much as it has in healthcare systems and other service industries.
For agencies struggling with turnover, the message is clear: investing in caregivers isn’t just a moral stance; it’s a strategic one.
Raising expectations for homecare employment
With nearly every aspect of healthcare moving toward value-based models, the homecare workforce can’t remain an exception. Quality, consistency, and dignity in care depend on how caregivers are trained, supported, and recognized.
The Best in Class Employer Award reflects Angels on Call Homecare’s broader mission to redefine what care looks like—for clients, families, and professionals alike. By prioritizing recognition, advanced education, and clinical excellence, the organization is setting expectations that may increasingly become table stakes rather than differentiators.
Bottom line: Angels on Call Homecare’s Best in Class Employer recognition underscores a shift underway in homecare. Agencies that treat caregivers as professionals—and invest accordingly—are better positioned to deliver sustainable, high-quality care in a system under growing strain.
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