Fountain, the AI-native platform for managing global frontline workforces, announced key enhancements to Fountain Shift, the industry’s first solution to provide end-to-end visibility into shift-based scheduling and workforce management.

The update addresses a longstanding challenge in frontline work: despite decades of innovation for office workers, shift-based labor remains cumbersome, unpredictable, and manual, as highlighted in the World Economic Forum report “Beyond the desk: How AI is transforming the frontline workforce.”

“Frontline teams don’t need one more system to manage. They need tools that actually take work off their plate,” said Sean Behr, CEO at Fountain.
“Shift keeps every store or location covered, every shift compliant and every paycheck accurate. It removes friction so managers can focus on what actually moves the business.”

Key Capabilities of Fountain Shift

Fountain Shift leverages AI agents and automation to streamline scheduling, compliance, and workforce alignment. Core features include:

• AI-driven scheduling: Automates shift creation, fulfillment, and intelligent adjustments when workers call out

• Automated notifications: Texts qualified workers as shifts open to improve fill rates and reduce overtime

• Point-of-sale integration: Dynamically aligns staffing with business demand

• Mobile-first flexibility: Workers can make dynamic shift changes via mobile devices

• Workforce metrics: Measures attendance, reliability, and performance

• Policy customization: Configurable policies and rules at any organizational level

“Scheduling isn’t just a planning problem, it’s a live operational challenge,” said Salim Jernite, Chief Product Officer at Fountain.
“Teams can build accurate schedules, stay ahead of shift changes and follow labor rules consistently with this release. It’s the system every frontline team should have but most don’t.”

Solving Core Frontline Challenges

Fountain Shift is designed to address the leading pain points in frontline workforce management:

• Manual scheduling chaos: Eliminates time-consuming, error-prone schedule creation

• Labor compliance challenges: Enforces labor rules and ensures structured shift coverage

• Variability across locations: Unifies workforce operations and promotes efficiency and consistency

• Time theft and errors: GPS-enabled tracking prevents early clock-ins and “buddy punching”

These features feed into Fountain Copilot, the AI-powered reasoning engine that autonomously builds full schedules, fills open shifts, and proactively corrects compliance issues—further reducing administrative burdens for managers.

Why This Matters

Frontline roles are critical to operations across industries, yet tools for scheduling, compliance, and workforce optimization have lagged behind office-based systems. Fountain Shift and Copilot bring intelligence, automation, and transparency to these roles, helping managers and employees alike navigate unpredictable schedules while maintaining efficiency and labor law compliance.

By integrating AI into the operational core, Fountain demonstrates how frontline workforce tech can evolve beyond spreadsheets, texts, and manual adjustments—turning shift management from a headache into a strategic advantage.

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