HiBob, the company behind the Bob people management platform, has claimed top honors in the 2025–2026 Sapient Insights Mid-Market Voice of the Customer (VOC) Report. The platform earned #1 rankings for both User Experience (UX) and Vendor Satisfaction (VS) across Core HRMS, Performance Management, and HR Service Delivery – Content categories.
The report reflects direct feedback from customers, highlighting HiBob as the only vendor with 100% of users saying the system meets their needs “Always” or “Most of the Time.” Adoption rates also rose sharply, from 3.44% to 4.26%, marking one of the largest projected increases in mid-market HRMS platforms.
Stacey Harris, Chief Research Officer at Sapient Insights, noted, “HiBob’s rapid rise in the mid-market HR technology space reflects both its growing influence and the expectations buyers now have for modern, global HRMS platforms.”
CEO and Co-Founder Ronni Zehavi emphasized the significance of the recognition: “These results highlight a tremendous market opportunity. Organizations are choosing HiBob for our modern experience, our flexibility, and our deep commitment to people-centric workplaces. With this recognition, we’re seizing the moment to build a unified message that positions HiBob as the leading HRMS for mid-market companies.”
Customer feedback praised HiBob’s intuitive design, responsiveness, and ease of configuration, while the company’s people-first approach continues to differentiate it in a competitive HR tech market. The recognition also underscores the growing importance of performance management solutions, as companies increasingly prioritize tools that enhance employee engagement and outcomes.
For mid-market HR technology buyers, HiBob’s rankings reinforce its position as a modern, unified platform capable of supporting scalable, people-centric HR operations in a global environment.
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